Operations Engineer, AWS Managed Services

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service #1 most trusted and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Overview

The AWS Support team is seeking engineers that enjoy solving problems working with customers and have a strong technical background in application management and software development including Chef Git SVN and at least one popular programming language. Do you have experience as a Systems Administrator working with Linux Unix or Windows and understand the advantages of working in a highly distributed virtual environment Can you read and troubleshoot code snippets If you fit the description you might be the person we are looking for!

You will be surrounded by people who are smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
- Learn and use ground-breaking technologies
- Troubleshoot application deployments recreate customer issues build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
- Build and maintain CloudFormation templates Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes
- Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Drive customer communication during critical events
- Write tutorials how-to videos and other technical articles for the AWS customer community
- Work on critical highly complex customer problems that will span multiple AWS services

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most ambitious AI startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Your peers will work from different countries in EMEA but also globally. Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Bachelors degree in computer science or equivalent or experience in technical support
- Experience with virtualization orchestration and cloud computing (eg. Hypervisors VMware Xen)
- Experience managing full application stacks from the OS up through custom applications
- Experience with strong project management skills and the ability to thrive in a fast-paced environment

- Experience with a scripting language such as PowerShell Python Bash Perl Ruby or similar
- Knowledge of networking protocols such as HTTP DNS and TCP/IP
- Experience in a DevOps team or experience setting up maintaining and coordinating the automated patch and configuration management of production servers.
- Experience with Chef particularly writing Chef cookbooks to automate deployment and maintenance on Linux or Windows application servers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.