Manager, EMEA CRM

Johnson & Johnson

Job Location:

Cork - Ireland

Monthly Salary: € 70100 - 121210

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Ringaskiddy Cork Ireland

Job Description:

DePuy Synthes is recruiting for a(n)TechnologyManager CRM (EMEA) located in Ringaskiddy Ireland or Leeds United Kingdom.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

Loughbeg Ringaskiddy - Requisition Number: 078449

St. Anthonys Road Leeds UK - Requisition Number:081254

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

This role owns the end-to-end management deployment and support enabling sales effectiveness customer engagement and data driven decision-making for our sellingorganizatoin. The Manager partners with Sales Marketing Customer Experience and IT teams to deliver scalable compliant and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.

Key Responsibilities

Act as the primary product owner for CRM platforms translating business needs into product requirements user stories and prioritized backlogs.Aligning withglobal IT and business strategies.

Partner with Sales Marketing Customer Service and Analytics teams to improve customer engagement pipeline management and field productivity.

Lead the application of AI advanced analytics and automation to modernize commercial platforms enhancing customer engagement pricing and revenue optimization anddatadrivendecisionmakingwhile driving scalable and compliant commercial execution across sales marketing and customer operations.

Lead crossfunctional delivery teams to ensuretimely highquality releases using agile and productcentric practices.

Ensure CRM solutions align to global standards andcomply withdata privacy security and regulatory requirements including customer data governance standards.

Monitor platform performance adoption and business outcomes driving continuous improvement based on insights and feedback.

Manage vendor and system integrator relationships supporting CRM platforms and integrations.

Integrate Johnson & Johnsons Credo and Leadership Imperatives into product decisions and team leadership.

Qualifications

Education

Bachelors degree in Information Technology Computer Science Engineering Business ora relatedfield (required).

Masters degree (MBA or equivalent) (preferred).

Experience and Skills

68 years of experience in IT product management technology product ownership or commercial technology delivery.

Handson experience with enterprise CRM platforms (e.g. Salesforce or equivalent).

Strong understanding of commercial business processes including sales operations and customer lifecycle management.

Demonstrated ability to translate business needs into product roadmaps and delivery plans.

Experience leading crossfunctional teams using agile or hybrid delivery methodologies.

Strong stakeholder management and leadership skills in a matrixed environment.

Preferred

Experience supporting medicaldevice life sciences or other regulated commercial environments.

Knowledge of data privacy compliance and customer data governance.

Experience managing external vendors and system integrators.

Exposure toadvanced CRM capabilities such as analytics AIenabled insights or omnichannel engagement.

Other

Language: English (required);additionalEuropean languages are an advantage

Travel: Up to 15% primarily domestic.

Certifications: Agile Scrum Product Owner or CRM platform certifications (preferred).

For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning Consulting Cost Management Developing Others Human-Computer Interaction (HCI) Inclusive Leadership Leadership People Performance Management Performance Measurement Product Development Product Strategies Project Management Methodology (PMM) Research and Development Resource Management Software Development Management Strategic Supply Chain Management Team Management

The anticipated base pay range for this position is:

70100.00 - 121210.00

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Required Experience:

Manager