EMEA Account Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

• Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
• Supporting the portfolio strategy in region with active management of critical dates per asset
• Supporting and actively contributing to the strategy per asset/country in collaboration with the global portfolio lead
• Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery Compliance Management Asset Management Energy and Sustainability Client First Interface and delivery of the Annual Account Plan.
• Supporting the delivery of FM operations across the portfolio in terms of contract delivery health and safety engineering services legislative compliance contractor management promoting sustainability adding value and driving innovation
• Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
• Demonstrating leadership giving direction and mentoring the JLL teams across the portfolio to promote engagement customer service excellence and aligned delivery across all service lines
• Providing support to JLL FMs with Building Management Systems PPM Schedules Task System EHS and Quality Compliance
• Ensuring statutory and local regulatory pharmaceutical compliance relating to all aspects of service delivery at all facilities in region
• Acting as go-to person in relation to coordination of all facilities project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
• Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLAs and report to Account Director.
• The ability to understand and offer guidance to local FMs in terms of soft and hard services and technical repairs and provide guidance to FMs in terms of managing local vendors
• Supporting Sustainability goals across all facilities working closely with JLL Sustainability leaders and providing the client the right planning and overview on all initiatives across the region
• Communicating in an open honest transparent manner at all times with the ability to tailor the message to specific audience and their needs
• Hire attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
• Assist the client with the development of the property budgets and forecasts in accordance with the financial in monthly Governance and QBR.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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