Solution Engineer

Solution Architect

Location: Bengaluru (Hybrid)

About Us

is a rapidly growing AI-first SaaS company building category-defining service intelligence products. Backed by leading Silicon Valley investors we empower enterprises to make accurate service decisions at scale using AI-powered resolution intelligence.

Our platform transforms how global enterprises solve complex service and operational challenges by combining Agentic AI LLMs enterprise workflows and intelligent automation. enables organizations to improve resolution speed reduce downtime and drive better business outcomes through AI-powered service intelligence.

Learn more at

Why Join Us

At youll work on solving some of the most complex enterprise challenges using cutting-edge AI technologies. We value innovation ownership collaboration and a relentless focus on customer outcomes.

About the Team

As a Solution Architect you will serve as a strategic advisor and trusted technical partner for enterprise customers. Youll work at the intersection of AI enterprise architecture customer transformation and delivery execution helping customers adopt AI-powered solutions and transform how humans and autonomous agents collaborate.

You will partner with executives architects product teams and engineers to design scalable enterprise architectures while driving successful customer outcomes.

Role Overview

Solution Architects are strategic advisors and platform guides for our enterprise customers. They combine deep expertise in architecture AI systems and enterprise integrations with the ability to engage at executive levels and define solution vision.

This role sits at the forefront of the Agentic Enterprise enabling customers to rethink operations through intelligent automation and AI-driven workflows.

Primary Responsibilities

Enterprise Architecture Leadership

• Design and architect bespoke AI-powered solutions within complex enterprise environments using products
• Lead architecture discussions across customer and internal technical teams
• Define scalable architectures and ensure adherence to best practices

Business Transformation Through AI

• Analyze and optimize end-to-end business processes using technologyfrom strategy through production deployment and adoption
• Architect solutions that enable autonomous AI agents within enterprise workflows
• Guide customers on leveraging emerging technologies for measurable business outcomes

Customer Advisory & Stakeholder Management

• Serve as a trusted technical advisor for strategic enterprise accounts
• Engage with executives and stakeholders to shape solution vision and implementation strategies
• Translate business objectives into scalable technical architectures

Delivery & Program Leadership

• Partner with project and engagement managers to drive successful implementations
• Review implementation strategies project plans and delivery artifacts
• Proactively identify risks and manage escalations

Cross-Functional Collaboration

• Collaborate with Product Engineering Customer Success and Delivery teams
• Contribute to internal innovation initiatives and architectural best practices
• Mentor teams and share knowledge across the organization

Essential Qualifications

Experience & Architecture Expertise

• 10 years of experience in Solution Architecture Enterprise Architecture or technical leadership roles
• Proven track record of delivering 0-to-1 capabilities using emerging technologies
• Strong experience in architecting scalable enterprise solutions and complex integrations

AI & Business Process Transformation

• Experience optimizing business processes through technology and AI
• Ability to guide enterprise customers through adoption and deployment of emerging technologies
• Understanding of AI systems autonomous agents enterprise workflows and scalable architectures

Leadership & Communication

• Strong presentation facilitation and stakeholder management skills
• Ability to influence executive stakeholders and technical teams
• Experience working independently and across distributed teams

Education

• Bachelors degree in Engineering () or equivalent experience

Preferred Qualifications

• Experience defining and delivering enterprise applications on Salesforce or ServiceNow platforms
• Exposure to LLMs Agentic AI enterprise automation or AI-enabled workflows
• Experience working with enterprise SaaS products and global customers

Behavioral Signals & Leadership

• System Thinking-You simplify complex problems and design scalable solutions with long-term impact.
• Customer Obsession-You align technical solutions with measurable customer outcomes.
• Navigating Ambiguity-You thrive in uncertain environments and transform ambiguous requirements into clear execution plans.
• Influence Without Authority-You build alignment across stakeholders through technical credibility and strategic thinking.
• Ownership Mindset-You drive architecture decisions beyond implementationfocusing on adoption scalability and business impact.

What We Do and Value

At we prioritize integrity innovation and customer-centricity. Our mission is to transform service decision-making using advanced AI technologies while delivering excellence at every stage.

Company Perks & Benefits

• Competitive salary equity and performance bonuses
• Paid time off
• Comprehensive health insurance
• Paid parental leave
• Hybrid work environment in Bengaluru

Our Commitment to Diversity & Inclusion

is committed to fostering an inclusive workplace and providing equal opportunities regardless of race religion gender disability age sexual orientation or any legally protected characteristic.

If youre passionate aboutarchitecting AI-powered enterprise transformation and solving complex customer challenges at scale wed love to hear from you.