VDIR Customer Support Specialist
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Job Summary
Job Description Summary
Responsible for handling vendor direct and HAZMAT shipments support Sourcing Finance and OM Teams with necessary information manage HAZMAT and VDIR inventory work with other teams to resolve all related problems. Drive simplification or process development projects participate in testing.Job Description
Roles and Responsibilities
Review International VDIR workflows received from OM Team
International Vendor Direct Support: Process and coordinate International Vendor Direct Shipment packing and closing in Oracle ERP system OTM and Telnet applications. Correct and track possible system failures. Fill in as back up to handle emergency VDIR packing requests received on the teams emergency phone / via e-mail.
US Domestic Vendor Direct Support: Process and coordinate Domestic Vendor Direct Shipment packing and closing in Oracle ERP system and Telnet application. Correct and track possible system failures. Handle emergency VDIR packing requests received on phone and via e-mail.
HAZMAT Shipment Support: Process and coordinate International and Domestic HAZMAT Shipments packing and closing in Oracle ERP system OTM and Telnet applications. Correct and track possible system failures. Fill in as back up to handle emergency VDIR packing requests received on phone and via e-mail.
Complete virtual receiving transactions cooperating with the Sourcing Team and HAZMAT Warehouses
Manage VDIR and HAZMAT inventory
Support global team shipment activities and metrics. Backorder lines.
Support Sourcing activities reopen POs if needed.
Continuous communication and cooperation with US domestic and international sales logistics sourcing finance and IT teams in email and on the phone.
Drive simplification and process development projects
Weekly monthly ad hoc reporting tasks.
Provide cross-functional help within the team when required.
Support new system releases and enhancement testing (i.e. Oracle ERP).
Testing new system releases
Follow EHS rules and warn others to follow the rules execute mandatory EHS trainings and immediately report the incidents and near misses as required.
Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
Qualifications/Requirements
University or College degree
Solid knowledge of Microsoft Office software
Confident communication level of spoken and written English and Hungarian
Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations
Solid communication skills self-motivated ability to establish and handle multiple priorities simultaneously
Team player attitude
Self-starter capable of working with minimum supervision
Tolerate monotonous work on a daily base
Strong passionate supporter of customer service excellence
Desired Characteristics
A second language (Spanish French German Italian Arabian Chinese Japanese) is a plus
1-3 years of experience in customer service is an advantage experience in a multinational company is a plus
Oracle ERP knowledge is a plus
Additional Information
Relocation Assistance Provided: No
Required Experience:
IC
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
