Soft FM Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Location: Ullo Reporting to: Integrated Facilities Manager

About the Role

Join JLL as a Soft Facilities Manager and take ownership of the soft services experience at one of our high-profile client this role youll lead the delivery of catering cleaning waste management and pest control services ensuring every aspect of the workplace environment meets the highest standards. Youll act as a trusted partner to our client managing vendor performance optimizing costs and driving service excellence across the site. This is an opportunity to shape the day-to-day experience of a dynamic corporate environment while contributing to JLLs reputation for operational excellence. If you thrive in a fast-paced setting and take pride in creating workplaces where people want to be wed love to hear from you.

What Youll Do

• Lead the delivery of all soft FM services on site including cleaning catering pest control and waste management ensuring consistent quality and adherence to service standards
• Manage and develop relationships with on-site vendors and contractors conducting regular inspections and performance reviews to uphold contractual commitments
• Assist in the procurement of vendors
• Oversee financial processes related to soft FM operations ensuring accurate budgeting forecasting and timely reporting
• Identify and implement cost-saving initiatives while continuously raising operational standards across the site
• Deliver superior customer service that anticipates and exceeds client expectations acting as a key point of contact for soft services
• Produce regular reporting packages track Key Performance Indicators and ensure Service Level Agreement targets are consistently achieved
• Apply established escalation and incident reporting procedures ensuring full compliance with JLLs business conduct policies and operational guidelines

What Were Looking For

• A solid background in Soft Facilities Management within a corporate high-profile or hospitality-driven environment
• Strong working knowledge of catering cleaning and waste management operations and vendor management practices
• Commercial awareness with the ability to manage budgets drive efficiencies and deliver value through procurement
• A proactive hands-on mindset someone who leads by example and supports their team when needed
• Excellent communication and stakeholder management skills with a professional friendly and welcoming presence
• Strong organisational skills and the ability to prioritise a busy and varied workload
• Sharp attention to detail combined with the initiative to spot opportunities and resolve issues independently
• Strong English knowledge
• Confident IT skills including Outlook Excel and Word; a technical FM or Project Management qualification is a plus

What Youll Receive

• Employment contract
• Competitive benefits package including private healthcare and life insurance
• Opportunity to work in a professional stimulating and challenging multinational environment
• Clear long-term career progression opportunities
• Freedom to demonstrate your own initiatives
• Access to comprehensive training and development programs
• Friendly and supportive company culture

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.