Robotics Customer Support Engineer (Hotline)
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Job Summary
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career live your passions and unlock your potential. Were one of the worlds leading automation specialists offering global opportunities in areas such as robotics automation logistics software solutions and electronics. If youre a go-getter a visionary with bold ambitions and believer in collaboration and mutual respect then youre poised for success here at KUKA.
Make an impact
- Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products
- Send technical documentation to customers as needed
- Enter and maintain data in the ticketing system (Salesforce)
- Manage customer complaints effectively and professionally
- Stay up to date and familiarize yourself with new KUKA technologies and products to ensure high-quality support
- Questioning processes and defining requirements for tomorrows support.
What you need to succeed
- Completed training/studies as a technician/engineer or comparable qualification
- At least 2 years of professional experience in your training occupation
- Very good verbal and written communication skills in German and English languages
- Strong service and customer focus as well as excellent communication skills ideally with previous experience in customer support
- Structured independent and flexible way of working
- Intercultural social skills
- Ideally already very familiar with the KUKA technologies.
Our promise to you
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result We make peoples lives easier and safer across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work fostering an environment where inspiration expertise and personal growth can flourish. Our collective goal To achieve greatness and ignite innovative positive change - not only within the automation industry but also beyond its boundaries. And in return we prioritize creating a supportive empowering and caring environment for all.
Perks and benefits
As part of our commitment to the well-being of our employees we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules and professional development opportunities we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued motivated and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
DEI (Diversity Equity and Inclusion) statement
Our core belief is in treating each other with kindness an open mind and mutual respect creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin educational background age gender sexual orientation or your religious or political beliefs. If you join KUKA you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA could be what you are looking for wed love to hear from you.
Were looking forward to receiving your application!
Required Experience:
IC
About Company
KUKA is one of the world’s leading suppliers of intelligent robotics, plant and systems engineering and is driving digitization in industry.
