English speaking Junior Service Coordinator

Location: Hungary - Budapest Job-ID: 218935 Contract type: Fixed Term Contract Business Unit: Customer Success & Service Delivery

Your future tasks will be

We are continuously expanding our Customer Service Centre where within our Global Service Coordination function we are looking for motivated and reliable colleagues to help us provide product delivery services to internal and external customers.

As a Service Coordinator your main responsibility would be tracking and ensuring products are on the right track without any delay. We are looking for both junior professionals who would like to start (or continue) their career with us as well as experienced and senior colleagues.

Onadailybasis:

• BeingthemainpointofcontactbetweenEndusersandOnsiteEngineers.
• UnderstandingandsupportingtheEnd-to-EndProductManagementLifecycle
• UseofITServiceManagementtoolsincludingOrderManagementAssetDataHandlingAppointmentschedulingwithEndusers
• QualitycheckandprocessingofincomingrequestsandincidentsviaticketingtoolsmailboxandphonebasedonpredefinedKnowledgeBasedocumentsandworkinstructions
• Withindeliverykeepingtheagreedservicelevels
• Maintainingandimprovingcustomersatisfactionprovidingaconsistentcustomerexperience
• Monitoringallticketsandescalatingissuesinlinewithcompanyprocessestoensurecustomerdemandsaremet
• Exceptionhandlingwithintheprocess(stuckprocess/changeprocess/proceduralchanges)

You are the ideal candidate if...

• You are fluent in English (spoken and written)
• You are an experienced senior colleague or someone at the beginning of your professional journey we welcome you to start (or continue) your career with us
• You have 1-2 years of service desk / logistics / customer service and/or back-office experience and would like to use your learned skills on a different service area
• You have already worked with small transition projects or process transfers with frequent changes to the ways of working
• You are confident in your communication with internal and external customers
• You would like to use your language capability as a base for your daily work
• You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools
• You have working knowledge of Windows 10 and MS-Office applications (Word/Excel)
• You have good interpersonal literacy and numeracy skills
• You can work under supervision follow instructions and procedures as well as you are able to be independent
• You can learn new tasks/areas quickly and willing to progress as well as to motivate others
• You demonstrate an organized approach to work you can do structured work under pressure and are result-oriented
• You like complex challenges (at times)
• You are able to organize prioritize and being able to see the process from a higher level.

What can we offer to you

As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to:

• Have professional and personal development (clear structure depending on taking the lead of your own career)
• Work in a global structure
• Work in a fun and diverse atmosphere -> more highlight CC family atmosphere
• Experience a supportive and inclusive work environment that values your health and happiness
• Work in a flat management structure with an open door policy
• Have a stable workplace with a flexible office schedule (due to hybrid working)
• Have language courses soft skills training and talent programmes
• Have Medicare private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company it grows to gross 780000 HUF).

About us

Computacenter is a leading independent provider of IT infrastructure services with about 21000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter