Special Projects Jobs in Hong Kong

Shangri-La GroupShangri-La Group is a global leader in luxury hospitality with unique Asian heritage.Headquartered in Hong Kong we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development p...

Main objective / ContextThe Regional Workforce team is tasked with forecasting demand and scheduling staffing across the region based upon historical data and known future events. The Regional WFM manager acts as a link between the central team and the markets applying their and other peoples local...

CompetenciesCommunicationClear and concise at communicating. Able to tailor message for audience. Effective communicator. Knowledge and ability to communicate effectively related to WFM/Contact Center metrics and terminologyActively supports the sharing of informationNot afraid to challenge others w...

CompetenciesCommunicationClear and concise at communicating. Able to tailor message for audience. Effective communicator. Knowledge and ability to communicate effectively related to WFM/Contact Center metrics and terminologyActively supports the sharing of informationNot afraid to challenge others w...

Main objective / ContextThe Regional Workforce team is tasked with forecasting demand and scheduling staffing across the region based upon historical data and known future events. The Regional WFM manager acts as a link between the central team and the markets applying their and other peoples local...