Service Level Agreements Jobs in Essen

We are looking for a Remote Travel Help Desk Representative to assist travelers before during and after their this fully remote role you will help answer travel-related questions support booking adjustments and guide clients through a smooth travel experience from planning to return. This opportuni...

We are currently recruiting for a Workforce Management Senior Real Time Analyst to join our clients team in either Barcelona Spain or Essen Germany. DUTIES AND RESPONSIBILITIES: Monitor intraday metrics (volumes productivity KPIs) to ensure staffing levels align with service level agreements.Adjust...

Key Responsibilities Serve as the primary point of contact for German-speaking customers via phone email and chat Provide timely accurate and professional support in line with defined service level agreements (SLAs) Resolve customer inquiries complaints and service issues efficiently while maintai...