Service Agreements Jobs in Essen
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Workforce Management Senior Real Time Analyst
Cross Border Talents
Essen - Germany
We are currently recruiting for a Workforce Management Senior Real Time Analyst to join our clients team in either Barcelona Spain or Essen Germany. DUTIES AND RESPONSIBILITIES: Monitor intraday metrics (volumes productivity KPIs) to ensure staffing levels align with service level agreements.Adjust...
German Speaker Customer Specialist
Nomadify
Essen - Germany
Key Responsibilities Serve as the primary point of contact for German-speaking customers via phone email and chat Provide timely accurate and professional support in line with defined service level agreements (SLAs) Resolve customer inquiries complaints and service issues efficiently while maintai...
