Team Lead Support Technical Lead

Team Lead Support / Technical Lead (m/f/d) Health IT

Location: Munich (Hybrid)

Salary:gross per year

Experience: Minimum 5 years

Languages: German (C1) & English (B2)

Our Mission

We are pioneers and market leaders in digital health data management in Germany. For over 25 years we have been transforming how medical image data is stored shared and utilized. As the backbone of digital transformation for hospitals and specialist practices we manage over 30 petabytes of medical data. Our vendor-neutral Cloud Software-as-a-Service (SaaS) solutions allow healthcare professionals to focus on what matters most: their patients.

Your Role

In this dual-impact role you will act as a technical expert and a leader. You will ensure the stability of our cloud and archive solutions while building and developing a high-performing support team. You will have a significant influence on shaping support processes and driving the technical excellence of our service delivery.

Tasks & Responsibilities

• Leadership: Provide functional and disciplinary leadership to the support team prioritizing tasks and managing resources effectively.
• Technical Support: Act as a competent point of contact for users and hospital IT teams (PACS teams) regarding our image data management solutions.
• Incident Management: Independently handle 1st-level and 2nd-level support for cloud/archive solutions front-end servers and applications.
• Process Optimization: Continuously develop and improve support and operational processes to enhance customer service quality.
• Root-Cause Analysis: Perform deep-dive analyses and collaborate across departments to resolve complex technical issues.
• Service Monitoring: Oversee services and applications on internal and customer systems to ensure high availability.
• Escalation & Documentation: Manage escalations for key accounts and expand the internal knowledge base and system documentation.

Your Profile

• Experience: Minimum 5 years of professional experience in technical customer support (1st and 2nd level).
• Leadership: Initial experience in functional or disciplinary leadership ideally with remote teams and a desire to build and grow a team.
• Technical Expertise: Solid knowledge of Windows Server and SQL databases. Strong familiarity with clinical IT standards (PACS DICOM HL7 IHE) is highly preferred.
• Education: Completed vocational training in IT a university degree in Computer Science or a comparable qualification.
• Languages: German (C1) and English (B2) are required.
• Mindset: Proactive service-oriented communicator with a hands-on mentality and a willingness to drive change.
• Nice-to-have: Knowledge of ITIL/IT Service Management or agile methodologies.

Why Join Us

• Impact: Work with innovative healthcare products that have a high social impact.
• Flexibility: Modern hybrid work model with up to 4 days of home office per week (not fully remote).
• Growth: A leadership role with massive creative freedom to shape a team and its processes.
• Culture: A respectful appreciative and motivated team environment where we win and learn together.
• Stability: The agility of a scale-up combined with the security of an established medium-sized leader.
• Compensation: Competitive salary and attractive benefits.

Contract Details

• Type: Permanent
• Working Hours: 40h/week (Option for 32h available)
• Vacation: 30 days
• Probation: 6 months

Are you ready to lead the technical backbone of digital healthcare We look forward to your application!