Renewal Specialist (mfd)

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our this role you will manage the renewal process for existing customers ensuring retention satisfaction and upsell will act as a trusted advisor guiding customers through their contract renewal journey while identifying ways to provide additional value.

This position will be based from our Munich office as a hybrid role.

Job Requirements

• Own the end-to-end process for support service contract renewal ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements address concerns and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings policies and compliance.
• Develop and maintain strong relationships with sales pre-sales customer success and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner demonstrating strong problem-solving skills.

Education

• A minimum of 3-5years in customer-facing or customer service role.
• Experience operating in a sales environment
• Fluency in German (native) and English is mandatory
• Familiarity with CRM software (e.g. Salesforce) MS OfficeDemonstrated aptitude to embrace new technologies invest in continuous learning be curious and able to challenge status-quo with ideas for simplification and innovation.
• Detail-oriented with good organisational skills
• Proactive and customer-centric approach