Product Manager | Integrations (mfd)

At Superchat were rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data the tools the systems that turn a clever agent into one that actually closes loops.

Founded in 2020 Superchat has become the platform of choice for 10000 businesses worldwide from globally recognized brands like Allianz Auto1 Enpal Danone and GASAG to the small businesses dental practices and one-person startups that need to look bigger than they are. Today millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick WhatsApp email SMS Instagram. Then ChatGPT happened and the second chapter began: AI agents that respond across chat email and voice at the quality of the best human teams.

Were 100 people profitable and have raised 18M in funding (last round 4.5 years ago weve been growing on our own money since). Headquartered in Berlin.

Were looking for a Product Manager to join our Integrations team.

In this role youll own the surface that decides whether our AI agents are clever demos or systems that actually do work. CRM sync appointment bookings call transfers custom workflows: every action our agents take in the real world runs through your team. Plus our public API webhooks and the developer experience that lets partners build on top of us. If youre excited to design APIs ship agent tooling and own a surface that gets more strategic every quarter this might be a great fit.

Were reshaping our product function around three pillars AI Integrations and Core with a PM in each operating directly with our founder and CPO Mika. This role is for Integrations.

This role is technical but you wont be writing the code

Youll design API surfaces debate OAuth and webhook patterns and hold your own with senior engineers and external partner teams. The engineers write the code. Your job is to read it when needed sketch API designs argue technical trade-offs and make sure what we ship is well architected. An engineering background or serious hands-on coding experience is what gets you that credibility.

Location & work mode

Berlin-based minimum 3 days a week in-office up to 2 days optional home office. We build better in the same room. Decisions happen faster products ship faster and the team stays sharper. EU work permit required.

What youll do

• Own integrations the public API and webhooks end-to-end: strategy spec build launch measure
• Build the tools that turn our AI agents from clever responders into systems that close loops: agent to CRM agent to appointment agent to handover agent to custom workflow
• Stay close to customers and partners every week in direct calls by talking to CS sales and BD and by digging into the data yourself
• Embed with 4 to 6 engineers set the metric and own whether it moves
• Treat the public API and webhooks as a product with proper DX docs and a real roadmap
• Make integration setup something a customer completes in minutes alone without a CSM walking them through it
• Own quality. Engineers test as they build you give the final go before anything ships
• Own the launch and the awareness that follows. There is no product marketing team. You drive positioning the in-product moments and the keynote for the big launches with marketing and sales behind you
• Work across squads with the AI and Core PMs on the surfaces that touch each other

What were looking for

• A track record of shipping things people actually use
• Engineering background or strong hands-on coding experience
• Exceptional product and operational judgement
• Fluent in OAuth webhooks rate limits retries and API versioning. Tool-calling and function-calling patterns a strong plus
• Shameless customer obsession
• Extreme clarity in writing and thinking
• Speed without sloppiness
• Low ego and a builders instinct

What we offer

• Competitive salary and meaningful VSOP at a profitable growing company
• Modern Berlin office in Prenzlauer Berg
• Direct work with the founders and a real seat at the product table
• A team that ships fast and doesnt drown in process
• 26 days of paid vacation plus 2 extra days off for Christmas and New Years Eve
• Annual personal development budget for conferences courses books or coaching
• Regular team events off-sites and the kind of culture that makes you want to be in the office

See how we ship

Every year we publish a Rewind: a public record of everything we built and shipped. Probably the easiest way to see what weve been up to.

We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender background nationality or religion. Feel free to send us your application!

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**We look forward to your application! **