Product Manager | Core (mfd)

At Superchat were rebuilding how businesses talk to their customers. The phone call the contact form the support ticket: all of it is being replaced by messaging and AI. Were building the platform that runs underneath.

Founded in 2020 Superchat has become the platform of choice for 10000 businesses worldwide from globally recognized brands like Allianz Auto1 Enpal Danone and GASAG to the small businesses dental practices and one-person startups that need to look bigger than they are. Today millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick WhatsApp email SMS Instagram. Then ChatGPT happened and the second chapter began: AI agents that respond across chat email and voice at the quality of the best human teams.

Were 100 people profitable and have raised 18M in funding (last round 4.5 years ago weve been growing on our own money since). Headquartered in Berlin.

Were looking for a Product Manager to join our Core team.

In this role youll own the heart of our platform: the unified inbox the channels and the workflows that tens of thousands of users open first thing in the morning and close last thing at night. Youll be responsible for the product end-to-end from discovery through shipping through launch and for whether the metrics actually move. If youre excited to own a product surface this large while staying deep in the details day to day this might be a great fit.

Were reshaping our product function around three pillars AI Integrations and Core with a PM in each operating directly with our founder and CPO Mika. This role is for Core.

Location & work mode

Berlin-based minimum 3 days a week in-office up to 2 days optional home office. We build better in the same room. Decisions happen faster products ship faster and the team stays sharper. EU work permit required.

What youll do

• Own the inbox channels and workflows end-to-end: discovery spec build launch measure
• Stay close to customers every week in direct calls by talking to CS and support and by digging into the data yourself
• Embed with 4 to 6 engineers and 1 designer set the metric and own whether it moves
• Ship features that are simple enough for customers to set up themselves
• Own quality. Engineers test as they build you give the final go before anything ships
• Own the launch and the awareness that follows. There is no product marketing team. You drive positioning the in-product moments and the keynote for the big launches with marketing and sales behind you
• Work across squads with the AI and Integrations PMs on the surfaces that touch each other

What were looking for

• A track record of shipping things people actually use
• Exceptional product and operational judgement
• World-class product taste
• Shameless customer obsession
• Extreme clarity in writing and thinking
• Speed without sloppiness
• Low ego and a builders instinct

What we offer

• Modern Berlin office in Prenzlauer Berg
• Direct work with the founders and a real seat at the product table
• A team that ships fast and doesnt drown in process
• 26 days of paid vacation plus 2 extra days off for Christmas and New Years Eve
• Annual personal development budget for conferences courses books or coaching
• Regular team events and the kind of culture that makes you want to be in the office

See how we ship

Every year we publish a Rewind: a public record of everything we built and shipped. Probably the easiest way to see what weve been up to.

We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender background nationality or religion. Feel free to send us your application!

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**We look forward to your application! **