Photonics Support Engineer(mwx)

The Photonics Support Engineer delivers high-quality technical assistance to customers and internal teams through phone webchat and email. Acting as a key interface between customers engineering and global support teams this role ensures excellent post-sales support for locally designed and manufactured products while contributing to continuous product improvement and innovation.

Key responsibilities:

• Provide technical support to scientific and industrial customers via phone webchat and email focusing on post-sales and service inquiries
• Collaborate with local Engineering and global Technical Support teams to deliver accurate solutions and guidance
• Analyze customer applications to troubleshoot issues and recommend optimal product solutions
• Support global sites with expertise on locally manufactured products
• Collect and share customer feedback with Engineering and Marketing to improve products documentation and identify new opportunities
• Assist with product testing documentation reviews and development of product demonstrations
• Occasionally support and attend national and international trade shows
• Provide technical support to internal stakeholders (e.g. Sales Customer Service Quality/RMA) and assist with quality-related stock checks

• Masters degree in Photonics Physics Chemistry Life Sciences or a related scientific discipline (or equivalent practical experience)

• Hands-on experience with optical setups photonics equipment or laboratory environments
• Strong communication skills in German (C1) and English (B2)
• Basic programming experience (e.g. LabVIEW Python) is an advantage
• Excellent written and verbal communication skills with both internal and external stakeholders
• Strong organizational skills attention to detail and ability to follow through on complex topics
• High level of curiosity and motivation to continuously learn and develop new technical skills

• Flexible working hours (arranged individually) 30 days of vacation mobile work
• Company pension scheme & health insurance options
• Support for your personal development and career growth
• Wide range of health and sports activities (Urban Sports Club company runs etc.)
• Leasing options (JobRad)
• Free charging stations for e-bikes and electric cars
• Option to take a time-out
• Annual company events and social activities

ABOUT US
At THORLABS we dont just accept differences we support them we celebrate them and we rely on them to strengthen our people our community and our products. We are proud to be an equal-opportunity workplace and are committed to fostering an inclusive environment for everyone. We value diversity actively encourage inclusion and welcome applications from all individuals. This mindset is reflected in our values which we practice every day.

If you have any questions about the application process or our job vacancies please contact our colleagues (Human Resources) by email:

Required Experience:

IC