Operations Associate, Courier HR (mfx)

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Job Description

Are you an empathetic curious and hands-on HR professional ready to grow your career in a global tech environment Were looking for an HR Associate who brings fresh energy strong attention to detail and a genuine passion for supporting people across the employee journey through innovative approach technology and cross collaboration.

In this role youll support key areas such as performance evaluation processes compliance initiatives employee documentation and day-to-day HR operations. Youll work closely with teams and leaders to help create a smooth thoughtful and consistent courier employee experience.

Were looking for someone who is proactive service-minded and comfortable taking ownership of both strategic support and everyday operational tasks. You understand that no task is too small when it contributes to a better workplace stronger processes and a fair employee experience.

If youre motivated by helping others improving how things work and bringing care and precision to everything you do wed love to hear from you!

What youll be doing

• Act as a trusted point of contact for Wolt couriers across Germany supporting them with general HR topics performance-related questions and day-to-day employee inquiries.
• Managing the full employee lifecycle including onboarding offboarding contractual changes and documentation and leave management.
• Ensuring compliance by managing and auditing all personnel-related documents.
• Maintaining high quality data integrity within our HR systems by identifying errors and following up on missing information.
• Collaborating closely with Payroll to ensure timely and accurate salary payments.
• Continuously contributing to the improvement of HR processes and the overall employee service experience.
• Independently leveraging AI tools to drive process improvements automation and smarter ways of working.
• And most importantly: Bring empathy curiosity ownership and a hands-on mindset to the role with the understanding that every task matters when it supports our people.

What were looking for

• Experience: A completed commercial vocational training (kaufmännische Ausbildung) ideally complemented by further HR certification or proven work-experience in the field. Basic understanding of data protection (GDPR) and labor law.
• Language Skills: Fluent in English (written and spoken) and German at a minimum B2 level (C1 preferred).
• Customer-Centric Mindset: A service-oriented approach with a genuine care and passion for creating great employee experiences.
• Tech and AI Savvy: General Proficiency in digital tools and HR systems; experience with AI tools and an interest in automation and process improvement are a big plus but not a must.
• HR System Knowledge: Initial experience working with HRIS or Workday platforms and maintaining accurate employee records is desirable.
• Process-Oriented: A structured detail-oriented work style with a passion for refining HR workflows.
• Problem Solver: A proactive hands-on attitude with the ability to tackle challenges both independently and as part of a team.
• Strong Team Player: Comfortable with cross-functional collaboration and supporting multiple stakeholders.
• Digitally proficient: Proficiency in tools such as Zoom DocuSign Google Workspace or similar platforms is an advantage.
• Growth Mindset: Curious eager to learn and motivated to continuously develop your HR and operational expertise.

Additional information

Please note that this role requires office presence three times a week with two optional work from home days.

The hiring process includes conversations with the talent acquisition partner hiring managers and a practical assignment with a final cross-functional discussion. If you are excited about working in a high-growth environment taking ownership and being part of a motivated team then click below to apply and get the conversation going! Please submit your application and resume in English.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.