Lead Technical Account Manager (Cloud Infrastructure) (all genders)
Job Location:
Monthly Salary:
Posted on:
19 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your creative field
We are looking for a full-time permanent Lead Technical Account Manager (Cloud Infrastructure) (all genders) to start as soon as possible. We live remote-first but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.
At Contabo you wont be taking on a traditional account management role or a purely sales-focused position. This role combines strategic client development technical infrastructure consulting team leadership and the further expansion of our key account and customer success teams.
More than 250000 customers in over 190 countries already rely on our VPS and bare-metal infrastructure. Our growth stems not primarily from acquiring new customers but from existing customers expanding their infrastructure: more instances additional locations new services and long-term technical partnerships.
That is exactly why we are looking to fill this role.
You will work closely with our most important international accounts further develop our three-person KAM team and together with Product Operations and Support establish a scalable setup for strategic customer development. At the same time you are comfortable navigating the environment of modern AI/GPU workloads and can speak credibly with technical decision-makers about infrastructure scaling and workload requirements without needing to be an engineer yourself.
This role is intentionally not a purely administrative one. Much of the groundwork has already been laid but at the same time standards processes and control mechanisms need to be further refinedfor example in areas such as OBR structures account health expansion strategies and the systematic integration of customer feedback into product and operations.
To achieve this you need a proactive mindset rather than a by-the-book approach. We offer you the freedom to do just that.
What youll be doing
Youll strategically develop our most important international key accountsfocusing on long-term growth infrastructure utilization and stable customer relationships not just the next quick deal.
Youll turn OBRs into a real management tool for customer relationships lead them through the process and establish standards for data-driven customer management expansion potential risk identification and account health.
Youll advise technical contacts on VPS bare-metal and infrastructure topics as well as modern AI/GPU workloads.
Together with Product Operations and Support you will further develop a scalable key account and customer success setup.
You will lead our three-person KAM team both technically and managerially and further develop standards role definitions and prioritization.
You will represent Contabo at select customer events infrastructure and AI events and relevant tech communities.
At Contabo you wont be taking on a traditional account management role or a purely sales-focused position. This role combines strategic client development technical infrastructure consulting team leadership and the further expansion of our key account and customer success teams.
More than 250000 customers in over 190 countries already rely on our VPS and bare-metal infrastructure. Our growth stems not primarily from acquiring new customers but from existing customers expanding their infrastructure: more instances additional locations new services and long-term technical partnerships.
That is exactly why we are looking to fill this role.
You will work closely with our most important international accounts further develop our three-person KAM team and together with Product Operations and Support establish a scalable setup for strategic customer development. At the same time you are comfortable navigating the environment of modern AI/GPU workloads and can speak credibly with technical decision-makers about infrastructure scaling and workload requirements without needing to be an engineer yourself.
This role is intentionally not a purely administrative one. Much of the groundwork has already been laid but at the same time standards processes and control mechanisms need to be further refinedfor example in areas such as OBR structures account health expansion strategies and the systematic integration of customer feedback into product and operations.
To achieve this you need a proactive mindset rather than a by-the-book approach. We offer you the freedom to do just that.
What youll be doing
Youll strategically develop our most important international key accountsfocusing on long-term growth infrastructure utilization and stable customer relationships not just the next quick deal.
Youll turn OBRs into a real management tool for customer relationships lead them through the process and establish standards for data-driven customer management expansion potential risk identification and account health.
Youll advise technical contacts on VPS bare-metal and infrastructure topics as well as modern AI/GPU workloads.
Together with Product Operations and Support you will further develop a scalable key account and customer success setup.
You will lead our three-person KAM team both technically and managerially and further develop standards role definitions and prioritization.
You will represent Contabo at select customer events infrastructure and AI events and relevant tech communities.
What convinces us
Must-haves
Several years of experience as a Technical Account Manager Strategic Customer Success Manager or Enterprise Account Manager in the cloud hosting or infrastructure sector
A solid technical understanding of VPS bare-metal or cloud infrastructure and the ability to engage with engineers DevOps teams and technical decision-makers on an equal footing
Up-to-date market knowledge in the cloud and infrastructure spaceyoure familiar with competitors trends and technological shifts and use this knowledge to better position Contabos offerings
Genuine enthusiasm for AI and market developmentsyou track how AI impacts infrastructure workloads and customer needs and actively incorporate this knowledge into customer discussions
Experience with strategic customer development including expansion retention NRR or comparable metrics
Experience with OBR/QBR formats or comparable executive review structures
Experience leading teams
A structured analytical and data-driven approach to work
Excellent German and English language skills
Nice-to-have
Experience with CRM usage or account health tools
International experience and willingness to travel regularly and attend events
Several years of experience as a Technical Account Manager Strategic Customer Success Manager or Enterprise Account Manager in the cloud hosting or infrastructure sector
A solid technical understanding of VPS bare-metal or cloud infrastructure and the ability to engage with engineers DevOps teams and technical decision-makers on an equal footing
Up-to-date market knowledge in the cloud and infrastructure spaceyoure familiar with competitors trends and technological shifts and use this knowledge to better position Contabos offerings
Genuine enthusiasm for AI and market developmentsyou track how AI impacts infrastructure workloads and customer needs and actively incorporate this knowledge into customer discussions
Experience with strategic customer development including expansion retention NRR or comparable metrics
Experience with OBR/QBR formats or comparable executive review structures
Experience leading teams
A structured analytical and data-driven approach to work
Excellent German and English language skills
Nice-to-have
Experience with CRM usage or account health tools
International experience and willingness to travel regularly and attend events
Awesome Prospects
At Contabo we are constantly evolving. Our growth creates space for new ideas ownership and real impact for people who want to make a difference.
What defines us is trust direct communication and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute grow and leave their own footprint.
Additionally we offer:
What defines us is trust direct communication and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute grow and leave their own footprint.
Additionally we offer:
- Work the way that fits your life Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
- Experience real freedom Workation across the EU and in our summer office in Mallorca
- Stay active and healthy Access to EGYM Wellpass and thousands of fitness and wellness facilities
- Enjoy exclusive perks Attractive discounts on many products and services through our corporate benefits program
- Recharge your energy 30 days of vacation plus additional days off on Christmas Eve and New Years Eve
- Give back An extra day off to get involved in social activities through our Volunteer Day
- Make an impact Take ownership and bring your ideas to life with real creative freedom
- Keep growing Individual professional and personal development opportunities in an innovative tech environment
- Feel comfortable where you work Modern conveniently located offices across our European locations
- Be part of a diverse team Work in an international environment shaped by diversity
- Create lasting memories Company events and team activities you wont forget
How to reach us
If you have any questions you can reach out to Max by email at.
About us
Contabo - High-quality Cloud Hosting Made in Germany!
As a leading infrastructure service provider in the field of cloud instances and dedicated servers we have stood for first-class quality reliability and favorable prices since our foundation in Munich in 2003. Meanwhile more than 275000customers in over 190 countries trust our services.
We specialize in providing German quality to users worldwide focusing on the stability and security of our data centers the optimization of internal processes and excellent customer support.
Become a part of our future-oriented company which plays a significant role in the development of digital cloud hosting and support us with your ideas and commitment.
As a leading infrastructure service provider in the field of cloud instances and dedicated servers we have stood for first-class quality reliability and favorable prices since our foundation in Munich in 2003. Meanwhile more than 275000customers in over 190 countries trust our services.
We specialize in providing German quality to users worldwide focusing on the stability and security of our data centers the optimization of internal processes and excellent customer support.
Become a part of our future-oriented company which plays a significant role in the development of digital cloud hosting and support us with your ideas and commitment.
Required Experience:
Manager
About Company
Contabo - High-quality Cloud Hosting Made in Germany! As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more tha ... View more
