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The Position

Department

In our Regional Customer Support Center (RCSC) we support customers from diagnostic laboratories and hospitals in several European countries with technical application and IT-related questions regarding Roche in-vitro diagnostic this role your focus is at the interface of molecular diagnostics laboratory processes and IT systems. You will provide support particularly on topics such as LIS connection connectivity middleware and digital laboratory workflows.

For our international RCSC we are looking for a Junior Application/Technical Specialist (m/f/d) based in Mannheim (DE) Almere (NL) or Vilvoorde (BE).

Your key responsibilities

• Handling application-related technical and system-related customer inquiries
• supporting the analysis of issues involving diagnostic systems laboratory IT and customer workflows
• contributing to solutions for connectivity and interface topics for example in the areas of LIS middleware and remote connectivity
• carefully documenting cases and solutions in the CRM system
• delivering customer and employee trainings
• preparing and sharing product- and system-related information
• occasionally supporting field service colleagues during on-site visits to customer laboratories

Who you are

• You speak and write fluently in both Dutch and English. German Turkish or Greek would be an advantage but not a must.
• You hold a university degree ideally in molecular biology biochemistry medical informatics medical technology or medical engineering or a comparable field of study. Alternatively you have a scientific or medical-technical background and are looking to grow in an application-focused and IT-related environment.
• You bring initial knowledge or a strong interest in molecular biology.
• You enjoy technical topics and have a strong affinity for IT.
• Ideally you have had first exposure to LIS laboratory IT middleware connectivity or system integration.
• You enjoy working with complex systems and approach challenges in a structured and solution-oriented way.
• You are customer-focused communicative and a strong team player.
• You live close to Mannheim Almere or Vilvoorde and are willing to travel regularly
• to Mannheim.

Application documents

To make the application process as convenient as possible for you please add only your updated CV. References and certificates are not required at this stage.

Please note that once your application is submitted you will not be able to add further documents.

We look forward to receiving your application!

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