Enterprise Engagement Manager DACH
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Job Summary
About Parloa
Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.
About the role:
As anEnterprise Engagement Manager you will drive customer success value realization and long-term growth across Parloas enterprise customers. Youll guide organizations from implementation through adoption and expansion ensuring they unlock the full potential of agentic AI in their customer experience.
This is your opportunity to partner with leading enterprises on their AI and CX transformation shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership:
- Customer Success & Value Realization: Own the end-to-end customer journey post-sale ensuring successful adoption measurable outcomes and long-term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients building strong relationships and guiding stakeholders through AI-driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases teams and automation initiatives.
- Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth on-time implementations and successful go-lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans reporting and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders ensuring clarity momentum and accountability across all phases of the customer lifecycle.
Who you are:
- 2 years of experience in Customer Success Consulting or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills with a focus on execution and outcomes
- Excellent communication and presentation skills with the ability to engage both technical and non-technical audiences
- Technical curiosity and interest in AI automation and customer experience
- Native or bilingual in German and fluent in English
Our Recruiting Process:
Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser
Why Parloa
Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scaleand want your work to matter in real everyday momentsthis is where you do it.
At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.
Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
