About Fresh Formats
REPLENISHMENT ALL STAR JOB DESCRIPTION ROLE SUMMARY Assistant department lead responsible for delivering an awesome customer experience and maximizing financial results. They embody the belief that 100% in-stock position, fantastic selection and great service will create an outstanding customer experience, loyalty and long term business growth. ACCOUNTABILITIES: Awesome place to shop: · Joyful customers – customer survey results above target · Outstanding product availability – no holes on the shelves! Awesome place to work: · Highly engaged teammates · Clean, safe, organized sales floor, production space and back rooms Striving for greatness: · Store sales above plan · Fresh shrink below target · Store profitability above target BEHAVIORS: Awesome place to shop: · Inspires their team to exceed customer expectations at all times · Coaches and develops team provide outstanding retail execution · Works with team to build great and lasting customer relationships · Works with vendor partners to deliver consistent in-stock position Awesome place to work: · Manages and motivates teammates creating a fun place to work · Deals with issues in a timely manner and coaches for improvement · Listens and report teammate feedback back to Lead to improve department operations Striving for greatness: · Drives improvement in department operations · Supports the total store and other departments every day · Sets and achieves high retail standards and challenges others to do the same RESPONSIBILITIES: Awesome place to shop: · Plans and places orders and monitors supply needs to meet customer demand without increasing back stock · Ensures the service-oriented and enthusiastic attitude of all teammates – holds teammates accountable for their roles · Works with the team Lead, Coach, Captain and merchandising team to ensure appropriate product mix · Ensures quality product through rotation, date coding, credits, quality checks, and smart use of back stock · Delivers awesome, clean displays and executes marketing, pricing and signage plan Awesome place to work: · Train and holds team mates accountable, creating a motivated and high performing team · Monitors performance with Lead and acts upon the development needs of every teammate · Ensures department organization, safety and cleanliness · Recognizes a job well done and celebrates success with the team · Works alongside teammates to order, receive, stock and rotate Striving for greatness: · Ensures full compliance with all store and company policies and legal regulations · Masters systems and technologies provided and trains teammates to do the same · Executes and organized and efficient store receiving process including tracking deliveries, invoices and reconciliation to the purchase journal · Ensures a high level of performance from all teammates · Tracks and reviews shrink to improve department P&L · Initiates and follows up on all vendor credits · Drive sales by executing the sales plan and ensuring team provides outstanding customer service · Monitors and implements risk management procedures (food and employee safety and emergency procedures)
