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52+ smiths detection Jobs

52+

smiths detection Jobs

smiths detection Jobs


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Customer Care Service Coordinator

2 - 3
AED 11 - 22
UAE / 2 - 3 / AED 11 - 22

Smiths Detection

Accurately opens and documents service events within the SMS Use our enterprise system to generate the appropriate work order for the field service engineer to understand the purpose, location, parts, warranty, etc. for the job. Investigates, analyzes and rectifies customer concerns or elevates problems to management attention when necessary. Coordinate the daily schedule for Field Service Engineers/Vendors performing maintenance, repair or installation work orders for domestic and international customers. Coordinate all field service work orders using the field service software while providing extensive notes Create quotes as required for consumable orders and billable spare parts Conducts follow up calls/emails after repairs/installs are completed to ensure customer satisfaction. Conducts follow up calls/emails after repairs/installs are completed to ensure customer satisfaction. Assumes accountability to reduce or minimize costs whenever scheduling field service work orders. Excellent ability to build rapport with the Field Service Engineers/Vendors and work collaboratively on a daily basis. Communicates with domestic/international partners and vendors to make sure the correct staff is deployed. Communicates with the customer or point of contact via the phone and email consistently keeping them informed of progress, delays and status. Fully understands the geography and logistics associated with various regions. Intimately familiar with the airports and associated codes within various regions. Receive and process orders from customers via telephone, website and e-mail and processes accordingly Clarify P/N's based upon customer description as required Confirm in-stock counts, verify whether parts are in stock, and if not, quote an expected lead time Track all backorders and ensure that they are filled in a timely fashion. Provide all requested proof of delivery for billing/accounting purposes Pre-approve all returned merchandise; provide Return Material Authorization (RMA), explain policies and paperwork to customer Receive and resolve inquires and complaints by customers concerning incorrect billings or shipment problems Processes Field Service Reports and reconcile parts inventory Create non-product requisitions and purchase orders in order process vendor invoices Maintain liaison with Supply Chain, Tech Support, Sales, Trade Compliance, Credit & Finance and other related departments. Processes intercompany transfer orders Utilizes specialized system reports and follows-up with customers to ensure satisfaction Notifies supervisor of repetitive problematic issues where a possible pattern may exist or anticipated inventory shortages are expected Create, interpret and disseminate reports as requested Comply with and ensure department compliance with Company health, safety and environmental policies. Required to successfully obtain and maintain government clearance Other duties as assigned to assure the success of the Call Center Call center operations run on a 24/7 schedule. Various shifts are available including nights and weekends. Less

Accurately opens and documents service events within the SMS Use our enterprise system to generate the appropriate work order for the field service engineer to understand the purpose, location, parts, warranty, etc. for the job. Investigates, analyzes and rectifies customer concerns or elevates problems to management attention when necessary. More..


Commercial Junior

1 - 2
AED 11 - 22
UAE / 1 - 2 / AED 11 - 22

Smiths Detection

Install, service, and repair, doors, frames, hardware and specialty products; Provide exceptional customer service;Demonstrate an in-depth understanding of the safety requirements of the job site and ensure protocols are properly followed; EP status checking and monitoring– after prepare the shipping document. Inform to CS ( Customer service) about EP in case of urgent issue Less

Install, service, and repair, doors, frames, hardware and specialty products; Provide exceptional customer service;Demonstrate an in-depth understanding of the safety requirements of the job site and ensure protocols are properly followed; EP status checking and monitoring– after prepare the shipping document. Inform to CS ( Customer service More..


Head Of Customer Business

8 - 12
AED 1 - 22
UAE / 8 - 12 / AED 1 - 22

Smiths Detection

Leadership Day to day remote global team management and development (line and via matrix structures) Collaborate with Regional Sales and Market heads to achieve the strategic goals of the business, ensure seamless working between regional and global teams. Ensure global alignment of customer and account strategies with regional and market strategies. Deliver the strategy for Global Agreements and Global Service Partnerships to drive business growth and contribute to strategy evolution. Lead the development, evolution and product management of the Global Agreements offering, understanding the market and competition, extracting and acting on VoC and market trends, including the definition of service offering requirements, partnership models and tools to deploy in specific scenarios Develop and deliver the business plan and forecasts for the portfolio of customers, including revenue and profit. Create and drive a multi-region key account management approach for global service provision Undertake timely review and reporting of the customer portfolio and key accounts, including appropriate stakeholders from across the business Business Development and growth Keep abreast of market developments, lead identification, strategic target programmes. Oversee the development of business models and plans, pulling together cross-functional inputs. Develop relationships at a senior level with customers, partners and external agencies. Ensure key account plans and customer relationship management plans are in place, updated, communicated and actioned. Identify and drive value propositions that resonate with target customers. Lead the development of global deals incl. bids, tenders, proposals, costing and pricing, negotiation, contract development and closure. Contract Management, Delivery and Customer Satisfaction Deliver the portfolio of global agreements with major customers, OEMs, prime contractors and major service partners, ensuring timely escalations and appropriate business reporting. Ensure strategic key account plans are in place for each customer/partner, are updated, reviewed, communicated and actioned Deliver timely contract renewals that achieve both customer and business objectives P&L performance management Oversee customer satisfaction for the portfolio of customers, measuring performance and developing improvement plans, striving to achieve or exceed customer expectations, act as a key point of escalation for customers. Drive customer requirements into regional, operational and service organisations to ensure continued customer satisfaction. Communicate VoC into the business to drive improvement Less

Leadership Day to day remote global team management and development (line and via matrix structures) Collaborate with Regional Sales and Market heads to achieve the strategic goals of the business, ensure seamless working between regional and global teams. Ensure global alignment of customer and account strategies with regional and market strat More..


Global Process & Systems Lead

6 - 10
AED 11 - 22
UAE / 6 - 10 / AED 11 - 22

Smiths Detection

Quality Processes: Support the development and maintenance of a suitably rationalised and easy to comprehend IBMS for the company that encompasses the requirements of quality, health, safety, environmental legislation, and information security requirements within a quality management framework that meets internationally recognized quality standards. Support the development and oversight of the company's business document management process, within the IBMS; directed towards obtaining integrated and consistent rules, standards, and processes which enhance business value. Work with the global service function to ensure that all quality elements are considered as part of the day to day business activities. Continual assessment of the IBMS, to create bench marking, best practice and to mitigate risk. Ability to capture, document and implement continuous improvements to the Global IBMS, (Processes and Tools). Ability to create, participate and drive timely closure for internal auditing requirements across the business, with initial focus in the global service function. People and Talent Management: Identify and execute strategic training needs for employee development to ensure high quality standards are achieved and future growth is supported within the IBMS. Train, develop and coach employees to increase their understanding and capability in key support areas in order to pollinate a true quality excellence culture across the division. Internal and external interface for key stakeholders for all IBMS issues to make certain that the quality management framework is compliant, effective, efficient, and maintained. Commercial: Demonstrate strong commercial awareness. Maintain and report accurate IBMS metrics on a monthly basis. Prepare and implement action plans to drive IBMS metrics, schedules, and improvements to meet the divisional goals and objectives. Less

Quality Processes: Support the development and maintenance of a suitably rationalised and easy to comprehend IBMS for the company that encompasses the requirements of quality, health, safety, environmental legislation, and information security requirements within a quality management framework that meets internationally recognized quality standa More..


Global Npi Quality Lead

6 - 10
AED 11 - 22
UAE / 6 - 10 / AED 11 - 22

Smiths Detection

Continually review business Programmes and Projects against Product Lifecycle Process to ensure adherence. Work with Programme Management to ensure all Quality elements are considered in every element of the project and conduct reviews against programme baselines to provide an independent indicator of project health. Ensure close familiarity of project requirements, priorities, risks and historical issues, resulting in informed quality judgements for the Global Programmes team and the wider business. Working with both Programme and Quality Management teams you will provide perspective when potential quality issues arise to work on resolution in a pragmatic way before becoming reportable issues. Ability to capture and document continuous improvement opportunities within a specific project, the global quality NPI process and the global PLP framework in order to identify and review lessons learnt, to provide a pipeline of improvements into the PEC team. Coach Project Management on process requirements, adherence and rigour in utilising the global PLP. Possess a strong understanding and ability to work within a global integrated business Management System (ISO9001, 14001, 27001, 45001). Provide coaching and mentoring to assist in the development of less experienced quality engineers working in NPI. Support the Global Quality Director & Global Quality Management System Manger with the standardisation, integration and application of the quality aspects required within the Product Lifecycle Process into a PEC process framework for the global quality team. Contribute to the regular maintenance of the PEC process framework to ensure that it accurately reflects Smiths Detection Quality controls practices developing new process documents where necessary. Less

Continually review business Programmes and Projects against Product Lifecycle Process to ensure adherence. Work with Programme Management to ensure all Quality elements are considered in every element of the project and conduct reviews against programme baselines to provide an independent indicator of project health. Ensure close familiarity of More..


Global Data Governance Analyst

3 - 0
AED 11 - 22
UAE / 3 - 0 / AED 11 - 22

Smiths Detection

Responsible for the creation of all master data in SAP, primarily Material master, Vendor master and Customer master. Strong knowledge on material master fields with respect to all the views in SAP Responsible to take care of the material extensions and updates Mass updates in SAP using Win shuttle:- MRP data, storage location, costing and any other fields which required from the business Support Data Migration activities Master data cleansing activities Requirements gathering & develop functional solutions Work closely with project teams and Business Analysts to ensure data is delivered efficiently and accurately SIT and UAT support for project integration Requirement to support in cutover and go-live activities Flexible to work in Shifts Adhoc project work as required Analytics and logical thinking tasks Less

Responsible for the creation of all master data in SAP, primarily Material master, Vendor master and Customer master. Strong knowledge on material master fields with respect to all the views in SAP Responsible to take care of the material extensions and updates Mass updates in SAP using Win shuttle:- MRP data, storage location, costing and any More..


Electronics Component Engineer

3 - 6
AED 11 - 22
UAE / 3 - 6 / AED 11 - 22

Smiths Detection

Component selection for new designs, advising design engineers on longevity of parts, alternatives etc.s Finding alternative components where items have been defined as obsolete or availability is poor. Raising waivers and / or ECNs to introduce the change Creating obsolescence reports and maintaining a watchful eye on the marketplace for component availability Managing the environmental / legislative compliance for components Produce production release documentation to define the product design. Provide technical product support to manufacturing & service. Estimating tasks and executing work packages within defined scope and budget. Less

Component selection for new designs, advising design engineers on longevity of parts, alternatives etc.s Finding alternative components where items have been defined as obsolete or availability is poor. Raising waivers and / or ECNs to introduce the change Creating obsolescence reports and maintaining a watchful eye on the marketplace for comp More..



Smiths Detection

Optimize cell culture-based manufacturing processes for product assembly procedures and biosensor production. Lead the production of new and existing biosensor lots. Develop quality standards and perform QC tests for biosensor production processes and accessory reagent production processes. Develop new strategies for biosensor storage and reconstitution. Optimize biosensor production and accessory reagent production processes to reduce costs. Develop production processes for additional reagents in pathogen detection kits (buffers, capture beads, etc.) Develop and conduct reagent stability studies. Optimize and conduct hybridoma growth for capture bead antibody production. Support continuous improvement efforts and contribute to the development and production of innovative products. Oversee authoring and reviewing of standard operating procedures and quality control documents. Assist with the maintenance of lab facilities, including control of all material inventories. Follow company policies, good manufacturing procedures (GMP) and Quality System Regulations (QSR) to ensure product integrity and quality control. Other duties as assigned by Smiths Detection. Less

Optimize cell culture-based manufacturing processes for product assembly procedures and biosensor production. Lead the production of new and existing biosensor lots. Develop quality standards and perform QC tests for biosensor production processes and accessory reagent production processes. Develop new strategies for biosensor storage and reco More..


Production Technician

1 - 3
AED 12 - 22
UAE / 1 - 3 / AED 12 - 22

Smiths Detection

Requires a good knowledge of the mechanism tested and the capability to comprehend the theory of the operation. Performs accurate adjustments or measurements, and must be able to convey the findings accurately when recording data, or creating other reports or documentation. Responsible for checks to specifications/processes on parts or assemblies requiring further processing before being completed for use in Assembly. Entry level knowledge of basic schematic reading, wiring procedures, soldering techniques, use of test equipment, and basic electronic troubleshooting theory. Controls, disburses, and applies proper application of preservations on gauges where necessary. May pick up parts from stock room and move completed assemblies to the next point in the process. Checks produced parts per operation standards, including Statistical Process Control (SPC), and areisresponsible for quality and quantity of work performed. Assembles and tests various parts and subassemblies per process. Troubleshoots tested product to identify workmanship defects, suspect and/or defective components and assemblies. May be required to pack finished product prior to shipping. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus. Responsible for general housekeeping of designated areas Must possess the ability to work in a fast-paced environment. Must possess ability to work independently and as a member of team. Must be highly safety conscious. The noise and temperature levels in the work environment are usually moderate but subject to increased levels of cold and heat during extreme weather events. Less

Requires a good knowledge of the mechanism tested and the capability to comprehend the theory of the operation. Performs accurate adjustments or measurements, and must be able to convey the findings accurately when recording data, or creating other reports or documentation. Responsible for checks to specifications/processes on parts or assembli More..


Sales Support Technician

3 - 4
AED 11 - 22
UAE / 3 - 4 / AED 11 - 22

Smiths Detection

Manage Sales team forecast in SAP in real time as data drives all financial reporting for the organization. Create quotes for distributors with no access to SAP and manage required changes to forecast. Assist in the prospecting and identification of potential opportunities as required by Sales Management. Opportunities may be identified via. internal communications, database mining, or other means. Coordinate with Marketing Communications to further generate lead based programs and initiatives, actioning received leads as required and directed. Utilizing identified tools to track leads through the selling process. Attend Sales Tradeshows and events as required Attend Customer visits and events as required. Participate in product/sales skills training as required. Continually work to increase product knowledge and ensure interactions with external customers maintain a high level of professional and working knowledge of Smiths Detections product portfolio. Participate/contribute to internal Sales meetings as required. Less

Manage Sales team forecast in SAP in real time as data drives all financial reporting for the organization. Create quotes for distributors with no access to SAP and manage required changes to forecast. Assist in the prospecting and identification of potential opportunities as required by Sales Management. Opportunities may be identified via. int More..