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cosmofun Jobs

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2 cosmofun Jobs


COSMOCITY is your ultimate entertainment destination featuring the newest must-try attractions, awesome games and unrivaled cutting-edge virtual experiences.

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Events Planner

Cosmofun - Cairo - Egypt
2 - 4 years
EGP 4000 - 6000
Egypt / 2 - 4 / EGP 4000 - 6000

Job Responsibilities: Build and maintain working relationships with internal and external partners, and leverage these relationships to deliver innovative and memorable events. Update events calendar regularly and share detailed weekly schedule of events through communicating it with the Operations/Facility Manager and coordinating it with the Events Planner and the team. Meet with guests regularly, conduct tours of the event facility; provide accurate and timely information to guests and continuously focus on improving guests satisfaction to create guest loyalty and deliver a positive event experience. Keep professional records in the event of guest service deficiencies, complaints, accidents, or incidents and do the necessary measures to prevent its repetition. Attend the event in order to support the team and coordinate with the Facility Manager for staff availability and potential help in the events. Handle Guest inquiries and be the point-of-contact for all event details. Drive pre-event weekly meetings with the Events Planner, Facility and Operations Manager. Prepare proposals for Guests and maintain well-organized event records. Develop new creative events ideas by bringing the up to date shows & entertainments. Call guests to remind them of the event before cut-off dates. Manage all aspects of the guest files pre and post event. Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriatetelephone etiquette. Perform other duties as assigned by the line manager. Job Requirements Skills: Must be articulate; keen attention to detail Ability to handle multiple responsibilities simultaneously and independently Excellent listening and communication skills Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers Less

Job Responsibilities: Build and maintain working relationships with internal and external partners, and leverage these relationships to deliver innovative and memorable events. Update events calendar regularly and share detailed weekly schedule of events through communicating it with the Operations/Facility Manager and coordinating it with th More..

Team Leader

Cosmofun - Cairo - Egypt
2 - 4 years
EGP 4000 - 6000
Egypt / 2 - 4 / EGP 4000 - 6000

Main duties: Guest Services Be the expert: Explain game operation or rules to guests and motivate them to play. Ensure all guests are greeted enthusiastically and all your team interact with guests positively and professionally. Fills and sends all complaints related to the daily problems happened with guests and send it to the Supervisor and/or FM for Action. Assist with the guest service exit-interview process as required and provide immediate associates with positive and negative feedback as a result of the interviews and correct any deficiencies immediately. Staffing Prepares the weekly schedule & Section rotation of employees send it for the Supervisor on shift for approval. Leads, manages & coaches all team members. Follows up concerning the induction program of new joiners and provides feedbacks accordingly. Supports all staff during rush hours. Operations Be a promoter: promote marketing tools, packages and Cosmocity® features. Fills the Daily Log book and End of day report & share it with the Supervisor and FM. In charge of filling the opening & closing procedures checklist to make sure that the floor is ready to host guests. Prepares the Fond de Caisse and new cards before shift. In charge of filling tickets, refiling Merchandisers machines, taking weekly counters and finalizing all the transfers. In charge of closing procedures & follow up regarding checklist. In Charge of retrieving & preparing the transaction report and assure toexecute a reconciliation between system and cash money report on count. Assist the line manager in ensuring that your team follows the Cosmocity® Operations and Personnel Manuals. Understand the fundamental principles of Cosmofun’s Quality Policy and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements. Committed to the principle of never-ending improvement in product quality, reliability and guest service excellence. Should be able to handle minor technical issues related to the machines. Should be able to handle minor incidents and report to the supervisor on duty. Should be aware of the Evacuation plan as per facility manual and Mall/Shopping Centre instructions. Ensure stores compliance, including effective systems for: First aid; PPE; hazardous systems and dangerous good management; licensing; induction support; support training needs development, reviews and planning. Facility Maintenance Ensure that all equipment is in excellent condition and notify management immediately of any deficiencies. Follow up on maintenance of the games and the game area. Perform minor repairs on various machines. Financial Identify and communicate any accounting related issues to line manager promptly. Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and assist in Bank deposit. Receiving & validating payment (cash, check, credit cards, vouchers, receipt, refund, credits….) Receives the daily cash out from Cashiers & prepares the report and share with the Supervisor and FM. Job Requirements Critical Competencies Strong communication and interpersonal skills Problem solving skills & decisions making skills Detail oriented Has the ability to multitask and manage time effectively Relevant Experience Education: Bachelor degree in BA or Technical degree in hospitality management or related field. Related Work Experience: Minimum 2 years of experience Language Skills: Strong command of English - Arabic languages Less

Main duties: Guest Services Be the expert: Explain game operation or rules to guests and motivate them to play. Ensure all guests are greeted enthusiastically and all your team interact with guests positively and professionally. Fills and sends all complaints related to the daily problems happened with guests and send it to the Supervisor and More..