Audio Visual Technician

Sr. Audio Visual Technician

Contract-to-Hire after 8 months

Certified Technology Specialist (CTS) certification

Under limited supervision, utilizes specialized knowledge and skills obtained through education and experience to provide corporate meeting support for audio and video teleconferencing with remote locations and branch offices. Participates in establishing objectives and developing processes and procedures for AV technology and training of other Office Services staff. Train, assign, and monitor the work of others as it relates to classroom utilization and resources. Researches current technology and makes recommendations to management on necessary upgrades to existing equipment. Works with other home office departments and branches to evaluate their AV needs and make recommendations based on the scope of the project. Responsible for all aspects of scheduling home office classrooms and resources. Provides advanced level software and hardware support to assigned functional area(s) in the acquisition, implementation and operation of end-user applications and serves as liaison with Information Technology. Tasks require originality and ingenuity in making decisions.

• Sets up audio and video production equipment as needed and assists end user with technical questions or concerns.


• Schedules all home office classrooms and other identified common space and resources to support in-house corporate events.


• Supports, monitors, tests and troubleshoots hardware/software problems for AV infrastructure and Office Services departments.


• Creates written policies for the utilization of our classroom space and audio visual resources to support corporate events.


• Assists presenters and facilitates AV equipment during presentations and events.


• Researches current technology and makes recommendations for upgrades.


• Works with other departments and branches on special requests to evaluate their AV needs.


• Acts as liaison with outside vendors in providing service and support for AV systems.


• Maintains inventory of AV equipment.


• Trains others in the utilization and support of the AV technology for use at the home office campus.


• Provides advanced administrative technical liaison support to assigned functional areas.


• Assists in coordinating software/hardware purchases and moves for assigned functional area.


• Communicates technical information to others.


• Prepares workstation hardware, software and network access for new associates.


• Facilitates network password and virus protection for end users in assigned functional area.


• Provide support for enterprise video collaboration solution, currently Zoom.


• Provide support for enterprise automatic call distribution digital phone solution, currently Verizon Contact Center.


• Performs other duties and responsibilities as assigned.

Skills:

Knowledge of:

• Audio Video production and postproduction.


• Advanced understanding of audiovisual technology including operations, set up, and troubleshooting of equipment.


• Microsoft Office applications.


• Desktops and laptops with Windows operating systems and Microsoft Office suite and peripherals.


• Mobile devices with iOS and Android operating systems.


• Advanced computer systems maintenance; technical and operational problem solving; including display technologies.


• Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations.


• PC hardware sufficient to install, move and customize workstations.


• Zoom enterprise solution to include Zoom application, Zoom Room, Zoom meeting and webinar capabilities.


• Verizon Contact Center enterprise solution to include general functionality and troubleshooting.


• Audiovisual communication protocols to include, but not limited to, AVoIP, VoIP, H.323, SIP, H.264, H.265, H.239, and RS-232.


• Networking infrastructure hardware, software and services to include, but not limited to, cabling, routers, switches, gateways, VLAN, LAN, WAN, firewalls, and wireless protocols

Skill in:

Keywords:

Education: (link removed)>

Educational/Previous Experience Requirements:

High School Degree or Equivalent and a minimum of six (6) years' experience in Audio Visual Technology and (2) years' experience with providing Technical Liaison support for PC's and/or other computer operating systems. ~or~

An equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

Certified Technology Specialist (CTS) certification or ability to obtain within 180 days(link removed)>