Sr. Data Analyst - Remote

Role Overview:

The Sr. Data Analyst will be working in the Customer Success Group (CSG) business unit and will be reporting directly to the Director of Business Intelligence (BI). The CSG BI Team provides and supports all operational reporting and data analytics/insights for various Consumer Support stakeholders.

This is a remote position in India. We will only consider candidates currently in India and are not offering relocation assistance at this time.

About the role:

Developing Power BI dashboards/reports based on the stakeholder requirements.
Working with the team to help write complex SQL queries to extract data.
Supporting data analysis and reporting requests as needed.
Generating reports from single or multiple systems.
Troubleshooting the reporting database environment and reports.
Assisting with data storage structures, data mining, and data cleansing.
Assist in the completion of new and existing projects that transform large datasets into insightful dashboards.
Perform data quality and UAT (user acceptance testing).
Support and fulfill ad hoc reporting requests by managing the intake process.
Identify improvements in analytics, reporting, tools, and data; implement and track satisfaction with customers.
Assist with ongoing enhancements to the BI Teams Data Governance strategy.


About you:

5-7 years of experience in creating/developing self-service reporting leveraging the Power BI reporting tool for insourced/outsourced technical support call center delivery reporting.
Ability to use your technical background to work on SQL queries and big data.
Managing large, global complex projects, achieving results in an ambiguous work environment.
Working knowledge and deep understanding of data analysis, big data, and advance SQL queries.
Experience in analyzing data and data visualization trend analytics is required.
Excellent problem solving, quantitative, and analytical abilities with a high degree of attention to detail.
Proven ability to turn the complex into the simple, to cut through and focus on what really matters.
Excellent presentation, communication/influencing skills, and overall business insight
Decisive, yet collaborative and inclusive technical skills in using Advanced Excel, Microsoft 365 & Power BI, SQL Server, Python.

#LI-Remote
Company Overview


McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.



Company Benefits and Perks:


We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.