Job Description Summary

Job Description

Roles and Responsibilities

• Developservice design and product support solutionsbased on customer user and business needs.
• Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
• Performtrade studies define specifications supportCTQ and requirements flowdown and verify that designs meet technical and service expectations.
• Ensure products meet service requirements across the full lifecycle includinginstallation troubleshooting repair preventive maintenance proactive maintenance and field support.
• Supportproduct support engineeringactivities related to in-service issues technical investigations and operational reliability.
• Participate inincident management help definefield solutions and support timely resolution of technical problems affecting customers or fleet operations.
• Conductroot cause analysisand structuredproblem solvingto identify causes of failures and recommend corrective actions.
• Prepare review and usetechnical documentation such as repair instructions service documents engineering reports and other technical records.
• Read and interprettechnical drawings design data and engineering documentation.
• Support activities connected withfleet management product reliability and continuous improvement of service performance.
• Collaborate with engineering manufacturing services customers airlines and MRO organizations to ensure effective technical support and implementation of solutions.

Required Qualifications

• Degree inEngineering Aerospace Engineering Mechanical Engineering or a related technical fieldfrom an accredited university or college.
• Relevant experience inService Engineering Product Support Engineering Mechanical Design Systems Engineering or a related engineering discipline.
• Technical understanding and ability to apply engineering principles in support ofserviceability maintainability and product support.
• Experience withtechnical documentation engineering specifications and structured engineering processes.
• Ability to read and interprettechnical drawings models and engineering documentation.
• Demonstrated experience inproblem solving root cause analysis and technical issue resolution.
• Good understanding ofproduct support field issue management and in-service operations.
• Ability to work effectively acrosscross-functional and global teams.
• English proficiencyrequired Czech language skillsare an advantage.

Desired Characteristics

• Analytical and problem-solving skills.
• Ability to work effectively in adynamic and fast-paced environment.
• Experience withincident management technical investigations and field support.
• Exposure tofleet management reliability analysis and in-service product support.
• Basic knowledge ofaviation regulations and certification environment(e.g. EASA/FAA) is an advantage.
• Ability todocument plan coordinate and executetechnical tasks with attention to detail.
• Demonstrated ability to influence support junior team members and work withcustomers and external stakeholders.
• Customer-focused mindset with commitment tosafety quality delivery and continuous improvement.

What we offer:

• Annual bonus up to 10% of yearly salary.
• Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance in addition another CZK 600/monthly to Cafeteria.
• Hybrid setting - after onboarding home office possible.
• Meal vouchers (130 CZK/day) fully paid by employer.
• Two extra weeks of paid vacation above the legal minimum (6 weeks total).
• Fresh fruit and vegetables at work twice a week.
• Multisport card contribution.
• Health Days (massages specialist consultations yoga sessions wellness packages).
• Private on-site gym.

Additional Information