Job Description Summary

Job Description

Roles and Responsibilities

• Developservice design and product support solutionsbased on customer user and business needs.
• Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
• Performtrade studies define specifications supportCTQ and requirements flowdown and verify that designs meet technical and service expectations.
• Ensure products meet service requirements across the full lifecycle includinginstallation troubleshooting repair preventive maintenance proactive maintenance and field support.
• Supportproduct support engineeringactivities related to in-service issues technical investigations and operational reliability.
• Participate inincident management help definefield solutions and support timely resolution of technical problems affecting customers or fleet operations.
• Conductroot cause analysisand structuredproblem solvingto identify causes of failures and recommend corrective actions.
• Prepare review and usetechnical documentation such as repair instructions service documents engineering reports and other technical records.
• Read and interprettechnical drawings design data and engineering documentation.
• Support activities connected withfleet management product reliability and continuous improvement of service performance.
• Collaborate with engineering manufacturing services customers airlines and MRO organizations to ensure effective technical support and implementation of solutions.
• Provide informal guidance to less experienced team members and contribute to a strong team environment.

Required Qualifications

• Advanced experience inEngineering / Technology / Service Engineering / Product Support Engineering.
• Strongtechnical understandingand ability to apply engineering knowledge in practice.
• Experience withtechnical documentation engineering processes and service-related deliverables.
• Ability to read and understandtechnical drawingsand engineering specifications.
• Demonstrated experience inproblem solvingandroot cause analysis.
• Good understanding of product support field issue resolution and service operations.
• English is requiredCzech is an advantage.

Desired Characteristics

• Strong analytical andproblem-solvingskills.
• Resilienceand ability to work effectively in a dynamic environment.
• Good oral and written communication skills.
• Experience withincident managementand technical issue resolution.
• Exposure tofleet managementand in-service product support.
• Basic knowledge ofEASAand the aviation regulatory environment.
• Ability to document plan coordinate and execute technical tasks or programs.
• Strong collaboration skills and ability to work across functions and with external stakeholders.

What we offer:

• Annual bonus up to 15 % of yearly salary.
• Monthly contribution of 6 % of base salary to Cafeteria or Pension/Life Insurance in addition another CZK 600/monthly to Cafeteria.
• Hybrid setting - after onboarding home office possible.
• Meal vouchers (130 CZK/day) fully paid by employer.
• Two extra weeks of paid vacation above the legal minimum (6 weeks total).
• Fresh fruit and vegetables at work twice a week.
• Multisport card contribution.
• Health Days (massages specialist consultations yoga sessions wellness packages).
• Private on-site gym.

Additional Information