Client Services Call Center Representative II

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team.

You will be a resource for the Call Center providing support to Automotive customers responding to requests for information products and services. You will address client requests and service needs involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service using your deep competencies in different product and operational areas.

The main traits responsibilities of the role include:

• Manage inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and product questions.
• Document solutions to internal and external clients quickly.
• Experience interpreting and responding to customer requests between customers and Sales ensuring responses to inquiries and lead.
• Work within a diverse team and to communicate with others is crucial.
• Experience handling support requests from a variety of different channels at the same time.
• Seek appropriate information and training to stay up to date on products and the industry.
• Identify new products whenever upselling and cross-selling opportunities arise.
• Gather client feedback on products and services and communicate with Product management.

Qualifications :

We are looking for a client-focused person and high-level experienced interpreting and responding to customer requests. Creativity and initiative are a must in addition to the following:

• High School Diploma
• 2 years of call center customer support experience
• proficiency
• PC Microsoft Office and internet knowledge
• Advanced problem solving analytical and customer service skills
• Advanced English language skills both verbal and written
• Experience establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time