Guest Service Assistant Jobs in Wuhan

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

DescriptionPOSITION SUMMARYAnswer record and process all guest calls requests questions or concerns. Contact appropriate individual or department to resolve guest call request or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify a...

职位目标 Job Purpose(请简述设置该职位的原因及必须达成的目标/why job exists and what is expected to achieve)与KA目标医院建立合作关系建立客户档案库并定期维护通过战略合作学术项目等方式实现公司产品在KA 目标医院的准入及安全运营工作主要工作职责 Key Responsibilities:(概括关键职责及每项职责所要达成的结果 pr...

DescriptionPOSITION SUMMARYContact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determin...

DescriptionPOSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities services room features and local areas...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....

DescriptionPOSITION SUMMARYCommunicate service needs to chefs and stewards throughout functions. Total charges for group functions and prepare and present checks to group contacts for payment. Ensure banquet rooms restaurants and coffee breaks are ready for service. Ensure proper centerpieces are di...

DescriptionPOSITION SUMMARYRespond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gathe...

DescriptionPOSITION SUMMARYClean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals supplies and equipment. Dust surfaces in assigned area. Empty trash containers ashtrays and ash urns in pu...

DescriptionPOSITION SUMMARYRespond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gathe...

DescriptionPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipmen...

DescriptionPOSITION SUMMARYRespond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gathe...

DescriptionPOSITION SUMMARYClean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals supplies and equipment. Dust surfaces in assigned area. Empty trash containers ashtrays and ash urns in pu...

DescriptionPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipmen...

DescriptionPOSITION SUMMARYRespond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gathe...

DescriptionPOSITION SUMMARYDistribute clean uniforms to personnel according to company specifications. Record assigned and unassigned uniforms as they are distributed returned or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. Complete in...

DescriptionPOSITION SUMMARYOperate and maintain cleaning equipment and tools including the dish washing machine hand wash stations pot-scrubbing station and trash compactor. Wash and disinfect kitchen and store room areas tables tools knives and equipment. Receive deliveries store perishables proper...

DescriptionPOSITION SUMMARYProcess all guest check-ins check-outs room assignments and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests...

DescriptionPOSITION SUMMARYPrepare special meals or substitute items. Regulate temperature of ovens broilers grills and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion arrangement and food garnish. Maintain food logs. Monitor the quality and quantity of fo...

DescriptionPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipmen...