Technical Support Engineer

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The opportunity

Be part of Network Control a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager our SCADA/EMS/GMS platform ensuring their systems run smoothly in production. You will join a skilled engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global collaborative environment.

How youll make an impact

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA EMS and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
  

Your background

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA EMS or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem-solving mindset with attention to detail.
• Fluency in English (written and spoken).

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