Salesforce Developer

PagerDuty (NYSE:PD) is a leader in Digital Operations an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization.

PagerDuty is growing and we are looking for an experienced Salesforce Administrator to help design and implement a world-class global network. As a Salesforce Administrator you will help design build and support PagerDutys growing enterprise application environment ensuring availability reliability and security for our users and critical business data.

About This Role

Together with the other members of the enterprise applications team you will have the opportunity to re-define how PagerDuty designs builds and maintains a growing suite of applications around the world.

Responsibilities

• Act as a Product Management liaison collaborating with stakeholders (including Product Managers) to conceptualize refine and prioritize requirements ensuring system functionality aligns with critical business process efficiencies and improvements.
• Drive strategic process improvements and automations utilizing AI tools like Claude Code and Cowork to accelerate declarative Salesforce development and shift focus toward high-value strategic analysis.
• Maintain and continuously improve the Lead to Order process and core enterprise applications (Salesforce Zuora CPQ Marketo DocuSign) while actively managing and optimizing the Agentforce customer support bot to meet case deflection and resolution goals.
• Prepare documentation for system enhancements leveraging AI tools like Claude Cowork to expedite content creation and enrich our internal knowledge base.
• Provide training and leadership to super-users manage user security and interface daily with business users engineers QA and TechOps managers to support operations.

Requirements

• Excellent oral and written communication and presentation skills
• 3 years of Business System Analysis or Salesforce Administration in a high-growth technology company
• Strong analytical skills and attention to detail required
• Strong technical knowledge and experience with declarative development including Flow
• Proven ability to leverage generative AI tools (such as Claude Code and Cowork) to accelerate task execution automate routine configurations and shift focus toward strategic business analysis.
• Salesforce Administrator Certification strongly preferred
• 1-2 years experience with Salesforce CPQ and/or Revenue Cloud preferred
• 1 year experience with Agile Methodology preferred
• Ability to work cross-functionally with multiple teams and stakeholders
• Self-starter reliable team player with ability to deliver projects on-time
• Ability to thrive in high-intensity rapidly changing environment and to successfully manage multiple projects simultaneously with a sense of urgency

PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.

If you are within a 50 mile radius of the Santiago office it is required to come in two times per week so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.