Sales Support Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America Asia Australia Europe and Africa. Visit to learn more about Cat Financial.

At Caterpillar you build what matterswhether its the career you want crucial work skills strong relationships or new digital technologies. There are big jobs to be done worldwidebuilding critical infrastructure bolstering local economies meeting the demand for energyand that work is powered by our people which is build through diversity aiming to achieve the best results.

If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity respect differences and believes in employees potential this is the right place! We consider in all positions people with disabilities diverse gender culture labor unions political beliefs ethnicity religion age generation race nationality and sexual orientation.

Role Definition
Lead development and execution of commercial strategy of assigned products and/or markets.

What you will do:
Identifying and analyzing organizations strengths and weaknesses and responding to opportunities in sales environment. Lead process improvement projects including automation implementation new tools and workflow redesigns.
Supervising and coordinating the daily activities of staff engaged in promoting and selling a product; overseeing the resolution of customer complaints.
Developing and managing sales programs in alignment with long and short-term sales strategies; establishing training programs for sales team.

Hire train and manage the sales support team monitoring performance and providing coaching to enhance capabilities and results.
Support the development and execution of sales strategies track key performance indicators (KPIs) and assist in the administration of sales compensation programs.

What you have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

• Business Development: Knowledge of business development tools techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

• Leadership: Ability to influence guide and support others toward achieving common goals; demonstrates accountability ownership and the capacity to drive results through collaboration even without direct authority.

Basic Requirements:

• Bachelors degree preferably in Commercial engineering or equivalent degree desired.

• English Advanced

• Experience in Sales Customer Service or Business Development.

• Knowledge in Industry (Construction or Finance)

Top candidate will also have:

• Experience managing or working closely with dealer networks.

• Experience in banking financing or leasing companies (mid to large organizations).

• Proven track record managing sales targets portfolios or regional accounts.

• Experience working in cross-functional environments with Credit Risk or Operations teams.

Additional Information:

• 50% travel availability.

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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