Microsoft Alliance, Operations Specialist Partner Programs EY GDS

The opportunity

• The Microsoft Alliance Operations Specialist will function out of EYs Alliances & Ecosystem Center of Excellence and will be responsible for providing ongoing operations & enablement support for the EY-Microsoft Alliance. This role will co-develop and execute the support model for EYs participation in Microsoft Partner Programs.

Your key responsibilities

• Manage EYs Partner Program orchestration in relation to EYs strategic Alliance with Microsoft
  • Coordinate Microsoft revenue recognition processes PAL and CPOR (plus others as needed) to translate influence Azure consumption and other licensing into recognized partner metrics
  • Own Microsoft Partner Program knowledge and act as Subject Matter Resource reviewing key program changes updating leadership and supporting communication of updates
• Manage the administration of Microsoft Partner Center globally including but not limited to access management reporting and issue resolution/escalation
• Serve as a trusted advisor to senior management providing insights and recommendations on Partner Center benefits and other Microsoft partner programs
• Manage Microsoft Advanced Specializations collaborating with EY Global Microsoft Practice and others
• Provide analysis of trends top deals etc. to identify business insights for leadership and stakeholders
• Collaborate across on and off-shore Microsoft Alliance colleagues on strategic projects and initiatives as and when needed
• Manage onshore stakeholder expectations plans and communication

Skills and attributes for success

• Exposure to partner portals and programs where administration basic understanding of programs such as Partner Center referrals CPOR and Partner Admin Link
• Familiarity with Microsoft technologies cloud services and the Partner Center platform is required
• Sales and pipeline exposure understanding of concepts opportunity life cycles and reporting
• Should have a technology aptitude technology exposure through experience or academics
• Good at problem solving should be capable of evaluation root cause analysis and mitigation good interpersonal skills analytical thinking and research capabilities comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution
• Excellent communications and organizational skills
• Exceptional customer service skills including responsiveness and commitment to quality
• Strong and initiative-taking work ethic
• Curious and detail-oriented
• Ability to perform in a challenging environment

To qualify for the role you must have.

• A proficient understanding of how Microsofts partner programs are executed and have individually contributed towards assessing managing and owning such partner programs at an organizational level
• Experience working for a global system integrator (GSI) and/or Big Four firm with exposure to complex partner programs incentives and investment programs from top tier software companies ideally Microsoft
• Proven ability to contribute to teams to operationalize complex partner program requirements processes reporting compliance and portal management
• Ability to work and influence multiple stakeholders in matrixed structures of large global partners
• Strong English speaking at negotiation level strong influencing and communication skills
• Enthusiastic curious high-energy individual team motivator
• Working knowledge of Microsoft products and technologies
• Exposure to continuous process improvement and automation initiatives (and technologies); experience with process mapping process documentation internal audit preparation facing audits etc

Ideally you will also have

• Direct experience of working for Microsoft or in the Microsoft partner ecosystem
• Ability to collaborate productively with senior onshore stakeholders.
• Experience with virtual work preferably across multiple geographies with a global mindset that includes cultural sensitivity
  
  

Technologies and Tools

• Excellent with MS Excel and PowerPoint Power Bi skills would be an added advantage.
• Good project management skills budgeting execution and tracking reviews strong time management abilities including prioritizing organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates

What we look for

• Bachelors Degree preferably in Commerce
• Postgraduate preferably MBA (Business Finance)
• 15 years of total experience working in technology and professional services environments
• 10 years directly supporting relevant technologies alliances and partner programs
• Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment across geographies

Location: Argentina

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world