Credit & Collections Analyst

The Credit & Collections Analyst supports Ecolabs Global Business Services by ensuring accurate execution of accounts receivable credit collections and cash application processes. This role contributes to operations working closely with regional teams and business partners and providing service and support to corporate and non-corporate account customers for various Ecolabs divisions regarding order review customer inquiries promises to pay and other credit-related disputes. The associate will support SOX compliance controls and adhere strictly to departmental guidelines. Strong analytical skills are essential for data storytelling identifying trends and making informed decisions to optimize the collections process. The position requires strong attention to detail analytical capabilities clear and professionally strong written and verbal skills and the ability to manage multiple tasks while providing high-quality service to internal and external customers.

What You Will Do

• Manage collections from delinquent customers through outbound calls and emails.
• Follow up on received payments and request remittance details when required.
• Research pastdue balances to support order release and credit resolution.
• Prepare detailed collection reports and portfolio analysis for divisional business partners.
• Report monthly progress risks and issues to Collections leaders.
• Provide forecasting and adhoc data analysis to support business decisionmaking.
• Monitor apply and allocate incoming cash.
• Review and resolve order blocks in accordance with divisional credit guidelines and established SLAs.
• Determine order hold status based on divisionspecific credit policies.
• Communicate order status credit decisions and divisional guidelines to internal stakeholders (Sales Credit and regional teams).
• Collaborate closely with internal stakeholders including Credit Sales and regional teams.
• Support Collections leaders and divisional credit support with escalated order reviews and inquiries.

Basic Qualifications

• Bachelors degree (completed or in progress) in Finance Accounting Business Administration or a related field.
• 2 years of experience in credit collections finance or general English proficiency (written and verbal).
• AdvancedEnglishproficiency.

Preferred Qualifications

• Proficiencyin Microsoft Office Suite.
• Experience withJDE SAPSysproPower BI and other credit/collections systems is a plus.
• Experience in Shared Services or Global Business Services environments.