Remote Customer Service

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customers problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities:

Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team target goals

Record, organize and file customer interactions and account changes

Able to up-sell if needed

Able to schedule call back and appoints to resolve customer needs

Requirements

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and other communication platforms

Basic computer skills and experience

Able to multitask

Excellent time management and prioritization skills

Ability to listen actively, relay information, and answer questions and/or concerns.

Customer-focused for positive customer experience and resolution

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

Our Benefits Include:

A comprehensive new hire training program designed to help set you up for success

Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

Paid On-The-Job Training and amp; Professional Development Programs

Multiple coverage levels for Medical, Dental, and amp; Vision

Group Health and amp; Wellness Program, plus special savings on retail items, travel, entertainment

Traditional 401(k) and Roth 401(k) with Company match

Flexible Spending Accounts

Basic and AD and amp;D Life Insurance

Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance

Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)

Diverse Culture and Inclusive Environment