Customer Service Administrator

Key responsibilities will include:

Providing excellent customer service to clients, advisers and third parties

Responsible for handling front line telephone calls and email enquiries

Be a dedicated contact and manage relationships with customers, both internal and external

Process a new pension application ensuring that all personal details are accurate

Requirements

Proven experience in an administrative or a customer support role

Strong numeracy skills, proficient in Microsoft Word and Excel

Excellent planning and organisational skills, high attention to detail

Ability to manage relationships with customers supporting with complaints or queries

Professional and clear communicator, confident telephone manner

Good data processing skills and able to work to tight deadlines.

Benefits

Hybrid working

A generous pension contribution

A discretionary performance share bonus

Up to 30 days leave plus bank holidays dependant on grade and tenure

A 4% flex cash pot you can adjust to suit your lifestyle

Private Health Cover

Access to share schemes

Employee discounts through our perks at work scheme

Proven experience in an administrative or a customer support role Strong numeracy skills, proficient in Microsoft Word and Excel Excellent planning and organisational skills, high attention to detail Ability to manage relationships with customers supporting with complaints or queries Professional and clear communicator, confident telephone manner Good data processing skills and able to work to tight deadlines.