Service Level Jobs in Goshen, NY
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Orange County, Ny Helpdesk Specialist
Vtech Solution
Goshen - USA
Job Summary: The Helpdesk Specialist provides Level 1 technical support to a user base of approximately 2500 individuals through various channels including phone chat email and a ticketing system. The primary focus is on resolving issues at first contact ensuring service reliability and maintaining...
Orange County, Ny Helpdesk Lead
Vtech Solution
Goshen - USA
Job Summary: The Helpdesk Lead provides daily leadership for the Level 1 Helpdesk ensuring service level agreement (SLA) attainment operational consistency and a high-quality customer experience. This role drives performance escalation management and continuous improvement within the remote team....
