Territory Manager

Job Title:Territory Manager

Experience: 3-6 years

Location:Jaipur

JOB DESCRIPTION

As a Customer Growth custodian, you will be responsible for onboarding, retaining and

growing customers. You will have to ensure highest levels of customer experience

through quality of onboarding, availability of products and timely delivery of the products

in your territory. A data first approach and comprehension of data for actionables is a

must. The job requires an intermediate level of data analysis and fair knowledge of Excel.

You will be leading the customer growth team, setting their KPIs and lead them on value

based principles. Good tech orientation and being accustomed to e-commerce language

would be an added advantage.

We're looking for a Customer Growth Territory Manager who can-

Deliver the business goals as per the annual operating plan of the company

Lead a team of people who drive customer experience from onboarding stage

Plan and make the relevant assortment available for the customers and drive in-stock

Look at data on a daily basis, identify problems and provide solutions

Plan and execute the beats for the team leads and customer growth executives

Handle complaints, provide appropriate solutions within time limits a

Look at trends in data to ensure the movement of business in right direction and sustainable performance through repeat purchase behavior of customers

Provide timely feedback to the company regarding service issues, bug issues or customer concerns

Work closely with supply chain to ensure best in class service levels for customers

REQUIREMENTS

We are looking for leaders at all levels who have the hunger to work with some of the

smartest people, who are driven by a sense of purpose, and who wish to leave a legacy

in their respective domains and among their professional fraternity. We are not just

building apps or tech platforms, but rather building distributed ecosystems connected

through intelligent technology that can change the face of the food and grocery

consumption pipelines in India, forever, for the better.

An ideal candidate for this role is someone who has-

3+ years of experience leading customer Growth teams, preferably with

technology/FMCG companies.

Technical know-how with empathy, patience and strong communication skills.

Experience supporting customers using internet/mobile products.

Strong communication, leadership and coaching skills.

Is open and eager to learn.

Tech first and data first approach

Confident dealing with difficult conversations and experience of performance

management

Must be customer centric and have the ability to adapt/respond to different

characters.

Ability to multitask, prioritize and manage time effectively.

Is self motivated and can manage change in a positive manner.

We would like to hear from candidates who have the hunger to impact real

lives and who can match our high bar on Core Values that we live by.

If you-

can apply first principles thinking to solve problems

can envision a great future that you want create

have the fire in your belly to get out of your cube and do something about your

vision and passion

want to work with some really smart people, and still raise the bar for all of us

can have fun and help your colleagues have fun doing all of the above..

Skills : experience leading customer Growth teams,Technical know-how with empathy, patience and strong communication skills