Technical Support Specialist
Posted on :
03-03-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1956200
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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