Technical Support Engineer
Posted on :
06-04-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
2 - 2 years
Monthly Salary
Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
06-04-2023
Job Description
Req ID : 2015549
Responsibilities
- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo/x86 products.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Identify suspected defects and engage escalation team to assist in resolution.
- Aid with questions regarding product documentation related to the supported products.
- Interpret online manuals regarding IBM code and application interfaces.
Employment Type
Remote
Company Industry
Accounting & Auditing
Department / Functional Area
Engineering
Key Skills
- Technical Support
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
