Technical Support Associate

Provide technical assistance. You will troubleshoot technical issues and assist customer facing teams with escalations. You’ll become comfortable in a variety of IT environments and handling high level technical conversations with other IT personnel.

Liaise with Product. You will manage escalations with Product, communicating severity, customer impact, and any other pertinent information.

Become a product knowledge expert. You will need to become the expert on all details of RevenueWell and cascade your knowledge and guidance to all around you. Be ready for questions!

Be adaptable. The Technical Support team are utility players that assist many customer facing teams at RevenueWell. You’ll need to be excited to expand your skillset and learn new things!