Technical Account Manager Specialist

Responsibilities

• The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Data&AI portfolio side, focusing on Cloud Pak for Data.
• EC is a growing and revenue generating arm of Expert Labs.
• EC contracts provide access to a Trusted Advisor single point of contact, a skilled expert who can act as the IBM Liaison to the client across the specific product space, the Technical Account Manager Delivery Leader (TAM)
• As TAM you are an assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software.
• This includes representing proactive, reactive and preventive assistance.
• Your role also requires the ability to be flexible towards the client’s needs and bring resolution to their requirements quickly and efficiently.
• You deeply understand customer business and technology needs; become the face of IBM to the customer and serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Data & AI Growth Offerings.
• Finally, you role requires deep expertise across products, a willingness to develop hands-on expertise in new technology and a keen interest in sharing knowledge and best practices through education sessions.