Support Specialist

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working withFortune 500enterprise-level customers. If you re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Tier 1 Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Specialist will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support specialist for applicative solutions or as a help desk technician.

Requirements :

• At least 1 year of experience in Customer Care/Technical Support or equivalent.
• Love of technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
• Excellent communication skills and the ability to interact effectively with technical personnel.
• Self-motivated, proactive approach, and ability to work well with little direct supervision.
• Strong problem-solving skills and a knack for troubleshooting.
• Thrives under pressure. Able to manage your time efficiently.
• Attention to detail, highly organized, with an absolute focus on quality of result.
• Knowledge in Linux systems, utilities and scripting - a plus.
• Experience working with Jira- a plus.

Remote Work :

Yes

Employment Type :

Full-time