Supply Ops Manager

• Responsible for overseeing and documenting daily operational activities.
  
• Develop and execute supply operations processes.
  
• Generate comprehensive reports using SQL or Google Sheets highlighting reasons for unfulfilled rides, along with proposed solutions to minimize such instances.
  
• Accountable for monitoring key performance indicators (KPIs) related to lateness and no-shows.
  
• Assist in the implementation of efficient supply processes.
  
• Maintain effective communication with drivers prior to trips to ensure timely fulfillment.
  
• Monitor, anticipate, and coordinate pre-trip operations.
  
• Ensure the successful completion of all requested trips.
  
• Provide regular updates on the status and progress of next day rides to the Digital Operations and Sales teams.
  
• Update trip prices upon completion.
  
• Confirm next day rides to ensure proper planning and execution.
  
• Manage contingency operations and associated costs.
  

Requirements

• Minimum of 4 to 5 years of experience, preferably in operations.
  
• Proficiency in utilizing Google Sheets for data management and analysis.
  
• Strong communication skills.
  
• Demonstrates a resilient and assertive personality.
  
• Ability to identify and solve problems efficiently.
  
• Quick learner with the ability to adapt to new processes and technologies.
  
• Exceptional analytical skills for data interpretation and decision-making.
  
• Excellent verbal and written communication skills.
  
• Proficient in MS Office suite, including Word, Excel, and PowerPoint.
  
• Strong SQL skills with experience in creating reports.