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Supply Onboarding and Quality Lead
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Supply Onboarding an....
Illa
drjobs Supply Onboarding and Quality Lead العربية

Supply Onboarding and Quality Lead

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1 Vacancy
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Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2082984
  • Develop and maintain an effective drivers onboarding process, ensuring it is up-to-date and aligned with company requirements.
  • Design and update drivers onboarding training programs, equipping them with the necessary knowledge and skills.
  • Monitor and evaluate the performance of drivers during their first month, providing guidance and support to maximize their productivity.
  • Create activation bonuses to incentivize and motivate drivers during the onboarding process.
  • Familiarize drivers with operational metrics and expectations during the onboarding phase.
  • Train drivers on how to effectively use the ILLA APP, ensuring they can navigate and utilize its features efficiently.
  • Re-onboard drivers with performance issues, providing additional training and support to address any shortcomings.
  • Conduct onboarding sessions for drivers regarding monthly contract Service Level Agreements (SLAs).
  • Ensure driver quality and adherence to contractual obligations throughout the duration of their monthly contract.
  • Manage drivers profiles on ILLAs systems, ensuring accurate and up-to-date information.
  • Upload all drivers data onto ILLAs systems, maintaining comprehensive records.
  • Assess drivers knowledge of the app through testing, identifying areas for improvement and providing necessary guidance.
  • Manage a portfolio of accounts, conducting multiple sessions with drivers to onboard them for each respective account successfully.
  • Address and resolve any technical issues experienced by drivers, promptly reporting them to the tech team for resolution and to enhance user experience.
  • Test updated versions or releases of the app, identifying bugs or problems, validating changes, and ensuring drivers are effectively onboarded onto the new updates.


Requirements

  • Minimum of 2-3 years of professional experience.
  • Bachelors degree in a relevant field.
  • Proficient in critical thinking, with the ability to analyze and interpret numerical data.
  • Demonstrates strong leadership skills, capable of effectively guiding and overseeing supply onboarding and quality processes.
  • Excellent interpersonal skills to interact and communicate with individuals at various levels within the organization.
  • Ability to provide clear and consistent training to ensure successful onboarding and communicate deliverables effectively.
  • Displays discipline and punctuality, recognizing their importance in maintaining high standards of performance.
  • Flexibility to travel across different regions within Egypt as required for supply onboarding and quality management activities.




Employment Type

Full Time

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