At least 3 years of design, development & administration experience of the ServiceNow platform
Clear understanding and knowledge of ServiceNow and its core architecture and primary application modules such as Request, Incident, Problem, Knowledge, Change, Service Catalog, Self Service Portal, CMDB
Strong knowledge and understanding of Mid Server, Integrations, LDAP, Flow Designer and SSO, API s and Integrations.
Shall possess a strong understanding of IT Service Management (SPM / App Engine / ITOM) and common service level agreement (SLA) measurements.
Experience in generating reports, patching, and monitoring ServiceNow instance.
3+ years of hands-on experience with ServiceNow components such as Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge, Self- Service Portal
Proficiency with SQL Query, HTML, XML, Java Script, Jelly, jQuery, Bootstrap, Angular JS
Experience working with customers to understand requirements and implementing information technology solutions / initiatives / service automation.
Proven experience with creating and managing technical documentation.
Exceptional communication skills which allow effective communication with all ranks of stakeholders who may be technical or non-technical stakeholders.
Ability to drive initiatives with minimal supervision required.
Good Knowledge of ITIL standards and extensive Experience in applications using AJAX, JavaScript, JSON, and XML.
Certifications preferred - ServiceNow System Administrator, ServiceNow Application Develop, SPM / ITOM
SEC+ (a plus, but not required)
Prior experience with Gov t clients preferred.