Service Point Advisor

Responsibilities:

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow procedures to comply with the ISO procedures and safe working practices.
• Maintain a thorough knowledge of DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, and sales queries with confidence at all times.
• Highlight any recurring problems so that corrective actions can be taken promptly.
• Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer.