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Senior IT Help Desk Specialist
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Senior IT Help Desk ....
Badreldin Egypt
drjobs Senior IT Help Desk Specialist العربية

Senior IT Help Desk Specialist

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1992533

Responsibilities:

• Provide first line support to All BDG Users by providing analysis and resolution of the issue.
• Provide the suitable solutions for any HW/SW issue within the agreed SLA and based on the priority of the issue.
• Follow up on incidents, complaints or requests to meet target SLA
• Support deployment of client applications and required PCs Applications as per IT Policy
• Responsible for HW replacements and maintain end users’ data with necessary backup techniques.
• Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
• Troubleshoot the network and system services (, Email service, VPN, Printing and Internet access).
• Provide Technical Support for Hardware and Software Issues.
• Apply the application of all IT policies and regulations

Employment Type

Full Time

Company Industry

Real Estate

Department / Functional Area

IT Software

Key Skills

About Company

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