Responsibilities:
• Provide first line support to All BDG Users by providing analysis and resolution of the issue.
• Provide the suitable solutions for any HW/SW issue within the agreed SLA and based on the priority of the issue.
• Follow up on incidents, complaints or requests to meet target SLA
• Support deployment of client applications and required PCs Applications as per IT Policy
• Responsible for HW replacements and maintain end users’ data with necessary backup techniques.
• Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
• Troubleshoot the network and system services (, Email service, VPN, Printing and Internet access).
• Provide Technical Support for Hardware and Software Issues.
• Apply the application of all IT policies and regulations