Assist management in the day-to-day management of staff
handling customer inquiries and issues to ensure efficient performance and overall effectiveness of the customer service team.
Provide feedback and present ideas to improve or implement processes and tools that impact the customer service area.
Lead or participate in improving processes, policies, team performance, and customer satisfaction that require coordination between customer service teams.
Provide guidance to customer service representatives and provide expertise for day-to-day administrative work.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Respondpromptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
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