SDSL Account

Responsibilities:

• Initiate the implementation cycle for fixed connectivity solutions requests across all segments according to the agreed
• Interacts on daily basis with all stake holders to ensure workflow
• Review the customers’ requirements with Vodafone fixed network devices to avoid wrong transactions that leads to financial negative impact on Vodafone
• Validate the customers’ acceptance forms including customers’ confirmation, acceptance date and the technical
• Handover the customer’s connections to Fixed support technical
• To activate the billing for customers’ requests in timely manner to avoid wrong transactions that leads to financial negative impact on Vodafone revenues
• Add and activate customers’ monitoring connections on the ticketing tool back-office
• Act as a focal point externally (customers) and internally for service termination requests to avoid any negative impact on Vodafone